AAC11-Central check in

Under the guidance and direction of the Ambulatory Access Manager, employees in this position are the initial point of contact for patients entering the Health System for care. This role requires exceptional customer service skills, the ability to maintain the highest level for professionalism with each interaction, and ability to support those with diverse cultural needs. This role supports multiple technical tasks needed to ensure patients are appropriately identified, registered, and scheduled for their care needs.

Responsibilities

Initial point of contact for patients entering the Health System for care; Support multiple technical tasks to ensure patients are appropriately identified, registered, and scheduled for their care needs; Partner with the Ambulatory Access Coordinator III-Lead to assist with training and onboarding of new staff; Serve as super user and go-to staff member for questions and first level escalation from team members; Participate in performance improvement initiative meetings; Collect co-payments at time of visit; Greet and acknowledge patients and visitors; Schedule and register patients with 98% accuracy; Monitor patient flow and attendance; Manage daily office functions and assignments; Work at all six sites

Requirements

High school diploma; Minimum two (2) years of experience in healthcare setting; Excellent verbal and written communication skills; Excellent computer skills with knowledge of various software applications; Excellent interpersonal skills; Advanced knowledge of medical insurance; Ability to demonstrate problem solving and critical thinking skills; Effective communication skills with multiple departments and individuals, including patients, supervisors, managers and other team members; Must be willing to work in all six (6) sites (Norwell, Kingston, Weymouth Woods, Quincy, Whitman and Plymouth)

Nice to have

Two (2) years of college; EPIC experience