Account Director

We are looking for a seasoned, strategic, and high-energy Client Management Leader with 8-10 years of experience deeply rooted in the digital marketing ecosystem. In this role, you will act as the trusted advisor to our marquee clients, lead a high-performing account management team, and drive retention and organic business growth. You will bridge the gap between complex digital strategy and client business objectives.

Responsibilities

Act as a trusted partner in building, maintaining, and nurturing C-suite and senior-level relationships; Understand clients' businesses, industries, and competitors to proactively recommend high-impact digital solutions; Drive organic revenue by identifying upsell and cross-sell opportunities within the existing portfolio; Oversee P&L, including revenue forecasting, budgeting, profitability margins, and timely billing/collections; Collaborate with the New Business/Growth team to lead high-stakes pitches and proposals; Work closely with Creative, Tech, Media Buying, SEO, and Data Analytics teams to ensure seamless delivery of integrated digital campaigns; Maintain a high standard of creative and strategic output; Champion the use of data and analytics to measure campaign performance and maximize client ROI.

Requirements

Agency Pedigree: 8–10 years of core account/client management experience specifically within a Digital Marketing Agency setup; Digital Expertise: Robust understanding of the digital landscape, including performance marketing, social media strategy, SEO/SEM, programmatic advertising, content marketing, and web analytics; Commercial Acumen: Proven track record of managing big client portfolios and a history of hitting organic growth targets; Communication Mastery: Exceptional negotiation, presentation, and storytelling skills; ability to articulate complex digital concepts to non-technical stakeholders; Experience participating in new business.

Nice to have

Knowledge of MediaTech is a big plus

Benefits

Discretionary annual bonus scheme; Custom Work Environment: Work remotely for up to 60% of your days and flexible working hours between 8am and 6:30pm; Provident Fund (PF) contribution; Group medical insurance & life insurance cover