Account Manager, CRO

As an Account Manager in the CRO division, our primary goal is to ensure the seamless execution of every growth idea presented to our clients, meeting high-quality standards within specified timelines. To achieve this, create internal tickets for various tasks such as copy, design, development, or email, ensuring the smooth implementation of presented ideas. Upon receiving completed tasks from our team, we conduct a thorough quality check to ensure all requirements are met. Then, we share the information with our growth leads for their feedback. Once approved by the Growth lead, we proceed to share the finalized task with the client and await their feedback before pushing the idea live. As Account Managers, effective communication with clients is key.

Responsibilities

Client Relationship Management: Serve as the main point of contact for assigned clients, fostering strong relationships and understanding their business objectives. Conduct regular meetings and communication with clients to gather feedback and provide updates; Project Oversight: Lead the planning, execution, and monitoring of projects, ensuring they are aligned with client goals and agency standards. Collaborate with cross-functional teams, including design, and development teams, to ensure project deliverables are met on time and are of high quality; Team Leadership and Mentoring: Provide mentorship and guidance to junior account managers, assisting in their professional growth and development; Communication: Communicate project status, updates, and recommendations clearly to clients and internal teams. Address client concerns, issues, and feedback in a proactive and professional manner; Market Knowledge: Stay up-to-date with industry trends, emerging technologies, and best practices to provide valuable insights to clients; Employ AI technologies to enhance and optimize business processes; Utilize and leverage Power Digital's Nova ecosystem as it relates to your department

Requirements

Bachelor's degree in Marketing, Business, Communication, or a related field; 1-3+ years of experience in account management within a marketing agency environment; Strong knowledge of marketing strategies, digital marketing, and advertising concepts; Proficiency in using project management and collaboration tools such as Clickup, Basecamp, and Asana; Excellent communication and presentation skills, both written and verbal; Leadership experience with the ability to mentor and guide junior team members; Proficiency in agile methodologies, such as Scrum, and the ability to adapt to changing project requirements; Exceptional organizational skills and attention to detail; Problem-solving skills with the ability to think critically and strategically; Demonstrated ability to manage multiple projects and priorities simultaneously; Strong client-facing skills, including the ability to build and maintain relationships; English proficiency: B2 minimum; Proficiency in spoken and written English at an advanced level

Nice to have

Master's degree is a plus

Benefits

Base salary + commission opportunities; Medical Bonus; 15 paid vacation days (PTO) per year; Fully flex work environment: full-remote, in-office, or hybrid; Employee Assistance Program (EAP); 17 observed Colombian national holidays + 2 mental health recharge days per year; Legal benefits like Prima, Cesantias; Paid Social Security; Unlimited opportunities for growth & leadership within a rapidly growing firm; Ongoing employee development programs for personal and professional growth (Hedgehog and Vital 5s); Quarterly awards including prize money and recognition for outstanding performance; Opportunities to be involved in company DEI initiatives