Account Manager, eCommerce & Search

As the Account Manager, you will be responsible for the day-to-day management of a client's Amazon, Retail Media and Search initiatives. This includes developing strategy and managing the execution of performance search media based on the client's business objectives.

Responsibilities

Create, manage and execute strategic Ecommerce and search marketing plans that meet client goals; Create, present and gain client approval on insertion orders, campaign strategies and tactics; Oversee and deliver on Account Management business processes; Forecast, generate and maximize revenue opportunities with clients; Monitor, track, evaluate, report and optimize campaign performance to maximize client investment; Deliver monthly client reports, verify data accuracy, provide analysis and keep clients updated on account status; Scope and develop new business with companies looking to meet their marketing goals using search marketing; Build a solid partnership with your account’s media planners and the client services team, balancing each others’ expertise to find and develop practical ideas for future media growth, channel expansions or channel optimization; Maintain positive client relationships, expectations, and communications with the assistance of internal resources; Coach and develop the team; Stay up-to-date with industry trends and developments in digital marketing, emerging ecommerce platforms as well as consumer behavior to recommend improvements to accounts

Requirements

Solid understanding and interest in online marketing, in particular Amazon, Retail Media, and Search Engine Marketing; Experience using digital biddable platforms (Amazon Search, Google Ads, Instacart, Loblaws, Walmart, Bing Ads) and analytical tools (Google Analytics); 2-3 years of account/client management experience with complex paid/digital campaigns; multi-level sales/selling into accounts; Track record of growing account scale and success, delivering great customer experiences through your working relationships on the client side; Experience with Bid Management tools (SA360, PacVue, Sellics); Technical and analytical mindset with demonstrated ability to use paid media strategy to complement owned and earned media campaigns and meet business objectives; High level of attention to detail and the ability to handle and prioritize multiple accounts; Ability to interact in a professional manner and deal with clients face-to-face in a fast-paced environment; High level of technical proficiency in Microsoft Office, specifically Excel and PowerPoint; Desire to manage and mentor junior members of a team

Nice to have

Amazon / Google Certification; Demonstrated previous leadership skills to manage and mentor a team; Prior experience in an agency environment highly desired, with experience in handling media partner representatives and participating on digital media publisher relationships; Knowledge of French language

Benefits

Competitive medical; group retirement plans; vision; dental insurance; significant paid time off; preferential partner discounts; employee mental health awareness days