Account Manager

The Account Manager (AM) is responsible for leading small to medium-sized jobs for the assigned client and/or project. The position requires good communication skills and attention to detail, along with the ability to learn from the integrated team what constitutes smart strategy and good work. AMs should have a solid understanding of basic marketing tactics and the way an agency works. They should demonstrate a desire to understand their clients’ business and the agency’s profitability model.

Responsibilities

Responsible for mastering basic agency processes, developing positive client relationships and developing strong relationships with the integrated team; Responsible for sharing relevant industry and competitive updates; Lead internal communication and collaboration across departments; Set expectations for each team member and project; Establish clear deliverables and timelines to ensure team alignment; Keep Project Management informed on project process and details; Manage up to Supervisors to keep leadership informed on important client and internal team updates; Demonstrate the ability to understand the client’s business to evaluate work based on strategy and objectives; Earn and maintain a positive relationship with junior members of the client team to further agency partnership and execute tactical work; Develop ability to think critically in the development of new work in order to prepare for client feedback or technical roadblocks; Master basics of agency and client processes within day-to-day workflow; Act as financial stewards by managing media, production, out-of-scope project and service fee budgets and billing; Support team in execution and strategy of integrated creative campaigns across all touchpoints, including Display, OOH, Broadcast, Social, Search, Online Video, Print & POP; Serve as a role model and mentor to Account Assistants

Requirements

Bachelor’s Degree (BA or BS) required; Strong verbal and written communication skills; Ability to effectively collaborate with different people and work styles; Experience executing administrative and tactical account work and ability to mentor Assistants in performing those duties; 2-3 years experience in advertising, marketing or related field; Experience leading tactical projects including promotional or routine monthly campaigns; Demonstrated success managing projects, schedules and client deadlines; Working knowledge of agency departments’ capabilities and processes (social, media planning and buying, analytics, etc.); Basic presentation skills; Ability to learn project management and reporting tools