Account Manager

We're looking for an expert Account Manager to manage a portfolio of our largest B2B relationships. You will work with your peers on the Customer Success team and your Manager to develop and execute repeatable tactics for onboarding and managing ongoing relationships with the businesses in your portfolio. Your north star is to drive Rho product adoption for your clients at scale, allowing you to grow your customers' revenue and maintain high retention. In this role, you will work highly collaboratively with your teammates on the Success team and cross-functionally with the Product and Customer Service teams.

Responsibilities

Manage, retain, and expand existing client relationships in middle-market, VC-backed start ups, and commercial segments; Strategically collaborate with the Account Executive Team (Sales) to efficiently and effectively hand off and onboard new clients; Build and nurture relationships with key accounts to understand and address their business needs, priorities, goals, and challenges to maximize client adoption of Rho's entire product suite and services; Guide senior customer stakeholders through the changes needed to unlock Rho's full value, providing guidance to help them design the optimal enablement and adoption strategy; Track and report key account metrics, such as revenue growth, retention, and customer satisfaction; Identify upsell opportunities and deliver consultative value

Requirements

2+ years of professional experience in a client-facing Customer Success role; Has experience managing large-scale implementations with 50+ users; Strong written and verbal communication skills; A track record of managing a large portfolio of clients efficiently and at scale; BA degree or higher

Nice to have

Prior experience working in B2B SaaS, high-growth preferable; Prior background in accounting, finance, cards, or payment; Self-motivated with impeccable interpersonal and communication skills; Bias for action, enthusiasm about technology and fintech, comfort with ambiguity, and high speed; A high degree of comfort with drawing insights from analytics reports

Benefits

Equity; Healthcare benefits; Paid time off