Account Transfer Associate (Service Team) | Southfield, MI

The Account Transfer Associate is responsible for facilitating the external transfer of client assets by leveraging skills acquired through experience and ongoing training. This role includes researching and resolving complex issues, monitoring workflow for efficiency, and maintaining accurate departmental metrics. The associate also provides standard client support services by assisting internal associates and/or Financial Advisors in addressing and resolving escalated inquiries. They regularly engage with internal customers, recommending solutions to moderately complex problems and ensuring a high standard of professionalism and service. This position requires strong analytical capabilities, exceptional communication skills, and a client-first mindset when delivering operational support across teams. This position follows our hybrid-friendly schedule, so you get the best of both worlds – flexibility and collaboration. In office days will be 3 per week averaging 12 days per month in our Southfield, MI Corporate Office. Schedule: 11am-8pm EST. Schedule during training: 8am-5pm EST. Onsite Training Requirement: First 30 days required to be onsite Monday-Thursday.

Responsibilities

Reviews and approve client requests to transfer accounts to and from contra firms; Screens incoming or outgoing client requests and verifies all necessary legal documentation; Scrutinizes information contained in transfer forms and letters of authorization; Assists with various requests for information, referring more complex matters to colleagues; Answers telephone and assists callers or those making varied inquiries by email or mail; Carries out standard customer service activities and handles simple customer inquiries; Conducts data entry into company systems, reviews and verifies information for accuracy; Enters data into standard branch systems, reviews and verifies accuracy, handles counter transactions; Maintains files and records; Organizes own work schedule each day in line with changing priorities; Follows mandatory procedures to ensure work quality and adherence to regulatory codes and internal codes; Develops and maintains procedural/technical skills through training and coaching

Requirements

Education: Bachelor’s in Accounting, Business Administration, or Finance; High School (HS) required; Work Experience: General Experience - 4 to 6 months; Travel: Less than 25%; Onsite Training Requirement: First 30 days required to be onsite Monday-Thursday; Knowledge of each type of security held by the firm and understanding of similarities/differences, especially complexities; Knowledge of various industry rules and regulations that must be followed when transferring accounts; Knowledge of other Home Office Operations departments; Knowledge of required legal documentation needed to process requests; Skills: clear and effective verbal communications; support business processes with standard office equipment and software; plan, organize, prioritize and oversee activities; make every customer interaction positive; navigate customer conversations using open, learn, reply, and close; develop, monitor, interpret and understand policies and procedures; analyze data from multiple sources; meet high customer service standards; operate customer management systems; perform data analysis for reports; select and deploy appropriate office systems

Benefits

Base salary or wages may include additional compensation (cash or equity), discretionary bonuses, or commissions; medical; dental; vision; life insurance; critical illness insurance; accident insurance; disability benefits; retirement savings; paid time off (vacation, holidays, sick leave); parental leave