Accounts Receivable Clerk II

Accounts Receivable Clerk II plays an important role in supporting the Accounts Receivable process by helping to manage customer accounts and ensure timely collection of outstanding payments. This is an excellent opportunity for someone looking to develop a career in Credit Control, Finance, or Accounts Receivable. Reporting to the AR Manager, you will work closely with customers, team members and internal stakeholders to resolve payment issues, maintain accurate records, and support the overall collections process.

Responsibilities

Review customer accounts and assist with credit-related activities; Contact customers regarding overdue invoices through email and telephone; Investigate payment discrepancies and support dispute resolution activities; Follow up on outstanding balances and payment commitments in line with departmental guidelines and KPIs; Maintain accurate records of customer interactions, payment promises, and collection activities; Monitor customer payments and update account information accordingly; Support customer account reconciliations and help resolve account queries; Work collaboratively with internal teams to address credit and collection-related issues; Process customer credit refunds when required; Assist with other Accounts Receivable and Credit Control activities as assigned

Requirements

Strong written and verbal communication, negotiation, customer service, and interpersonal skills; Ability to build positive working relationships with customers and colleagues; Good problem-solving skills and the ability to resolve issues efficiently; Strong attention to detail, organizational skills, and commitment to maintaining accurate records; Ability to work in a fast-paced environment and manage multiple priorities; Basic understanding of accounting and financial principles; Proficiency in Microsoft Office applications, particularly Excel; Positive attitude, willingness to learn, and a proactive approach to work; Previous experience, a minimum of one (1) year in a customer-facing, administrative, finance, or collections role is required

Nice to have

Experience with ERP systems such as SAP is an advantage, but training will be provided; Degree, diploma, or vocational qualification in Business, Finance, Accounting, Economics, or a related field is preferred

Benefits

Competitive annual bonus; life insurance from Day 1; best-in-class health insurance package; up to 6 fully paid benefit days a year; referral bonus scheme; boundless learning opportunities; global Employee Assistance Program; wonderful office location in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all times