AEM Operations Support Engineer

We’re looking for a AEM Operations Support Engineer to join our Core engineering team in Noida. As an Operations Support Engineer specializing in Adobe Experience Management, you will be responsible for maintaining and supporting AEM content management systems hosted on Microsoft Azure, along with those hosted via Adobe Managed Services and Adobe Cloud Services. You will utilize Azure DevOps for application deployments, Ansible Tower for infrastructure management, and Datadog for monitoring. Your expertise in CDNs, particularly Akamai, will help optimize content delivery and performance. Additionally, you will apply your skills in Linux administration and DevOps practices to ensure the stability and security of our environments.

Responsibilities

Provide technical support and maintenance for AEM environments, ensuring high availability and performance; Troubleshoot and resolve issues related to AEM applications and infrastructure; Manage and support AEM deployments within Microsoft Azure, ensuring optimal configuration and performance; Collaborate with cloud architects to optimize resource utilization and cost efficiency; Utilize Azure DevOps pipelines for application deployments and continuous integration/continuous deployment (CI/CD) processes; Develop and maintain scripts and automation tools to streamline deployment processes and infrastructure provisioning; Use Ansible Tower to manage and automate infrastructure configurations and updates; Ensure infrastructure security, compliance, and best practices are adhered to; Implement and maintain monitoring solutions using Datadog to ensure system reliability and performance; Analyze monitoring data to identify areas for improvement and optimize system performance; Manage and optimize content delivery using Akamai and other CDN solutions; Implement caching strategies and performance enhancements to ensure fast and reliable content delivery; Perform Linux server administration, ensuring systems are secure, up-to-date, and performing optimally; Troubleshoot and resolve Linux-related issues, maintaining system integrity and security; Automate routine Linux administration tasks to enhance operational efficiency

Requirements

Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience; Proven experience in supporting Adobe Experience Management (AEM) systems; Strong knowledge of Microsoft Azure cloud environments and services; Proficiency in using Azure DevOps for CI/CD processes; Experience with Ansible Tower for infrastructure automation and management; Familiarity with monitoring tools, particularly Datadog; Expertise in content delivery networks, specifically Akamai; Excellent troubleshooting and problem-solving skills; Strong communication and collaboration abilities; Ability to work during standard US Eastern Time business hours; AEM Administration and Configuration; Adobe Managed Services Administration and Configuration; Adobe Cloud Services Administration and Configuration; Akamai Administration and Configuration; Linux Administration; .NET; Azure Cloud and Azure DevOps Administration; MS SQL and T-SQL Administration; Groovy, Python, and BASH Scripting; DevOps and Site Reliability Engineering; Ansible; Effective Communication; Leadership and Mentorship; Problem-Solving Attitude; Collaboration and Teamwork; Adaptability and Flexibility

Benefits

Work on a high-visibility enterprise account; Be part of a growing Adobe Practice COE; Hybrid work culture out of Noida; Engaging with cutting-edge technology and innovative software solutions; Collaborative environment; Continuous professional growth; Workshops and training; Client interaction to tailor solutions to business needs; Work-life balance with flexible hours and remote options; Competitive salaries; Health benefits; Various perks