Agent/ Lead Agent - Customs Brokerage

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 20,000 trained professionals in a worldwide network of over 335 locations across six continents. Expeditors' promise, "You'd be surprised how far we'll go for you." is not mere hype; it is our commitment to go beyond the expectations of what companies need from a global logistics provider. Our culture is about exceeding our customers' expectations and providing a place for our employees to make a career.

Expeditors Ho Chi Minh City is recruiting Agent/ Lead Agent – Customs Brokerage as below:

Responsibilities

Support team working with customer to prepare & declare customs entry for inbound and outbound customs clearance.; Support team doing customs entry filing, physical inspection, customs liquidation at terminal (if request).; Fully understand and properly monitor all operational aspects of the Customs Brokerage department. This includes ensuring internal metrics, external KPIs, and operational process standards are met.; Set the standard for outstanding customer service and ensure that all client expectations are met according to the KPIs outlined in customer Standard Operating Procedures (SOP).; Ensure customer-specific reports are distributed per customer requirements outlined in Standard Operating Procedures (SOP).; Innovate and embrace a culture of constant improvement.; Review targeted customs entry declarations to ensure a high level of accuracy.; Represent the local operation Customs Brokerage team in any dealings with Vietnamese Customs Authorities.; Respond to any letters or inquiries from Vietnamese Customs on behalf of the local operation Customs Brokerage team.; Assist with new business transitions to ensure proper documentation is completed and procedures are in alignment with Expeditors’ Customs Compliance standards.; Retain business and/ or develop new opportunities from customer.; Supervise create and maintain customer Standard Operating Procedures (SOP).; Offer guidance to customers on licensing, classification, valuation, duty minimization and other related topics.; Mentor and train Customs Brokerage team members.; Effectively communicate changes in Customs Laws, Regulations, and relevant topics to team members.; Work with team members to ensure billing accuracy and timeliness.; Supervise and assist with related accounting tasks.; Ensure customer satisfaction and 100% service commitment.; Ensure customs brokerage activity compliant with company policies and standards, Vietnamese Customs laws and regulations and global compliance standards.

Requirements

College or above degree or equivalent qualifications.; Certified customs brokerage agent is an advantage.; Good PC skills such as MS Word, Excel, etc.; Good English skills (listening, reading, writing, speaking), understand cargo - related documents in English.; Foreign trade & customs knowledge-based, experience in customs clearance.; Customer service skills and interpersonal skills are required.; Willing to work overtime, as required.; Able to work well in team, under high pressure and tight deadline.; Good problem-solving skills.; Good communication and time management skills.; Be proactive, honest, integrity, mindful and eager to learn new things.

Benefits

Includes base salary, 13th month salary, and attractive bonus. The range will vary depending on the candidate’s experience and is negotiable.; Annual Leave; Health Plan: Medical Package; Accident Insurance; Social, Health and Unemployment Insurance; Mobile phone allowance, company car, Grab account,; Training and Personnel Development Program