AI Automation & CRM Solutions Lead (ActiveCampaign)

As an AI Automation & CRM Solutions Lead (ActiveCampaign), you will lead the company's AI adoption initiatives, combining strategic planning with hands-on implementation. You will be responsible for developing an AI roadmap, identifying high-impact automation opportunities across departments, and directly implementing AI-powered workflows that improve efficiency and operational capacity. This role offers the opportunity to become a foundational contributor to the company's AI transformation rather than inheriting an established AI function.

Responsibilities

Develop and own the company's AI adoption strategy and implementation roadmap; Evaluate business processes and workflows to identify high-impact opportunities for AI and automation; Design and implement AI-powered workflows that improve productivity and operational efficiency; Help transition the organization from informal, ad hoc AI usage toward structured company-wide adoption; Integrate AI capabilities into the company's ActiveCampaign environment; Build workflows that connect AI capabilities with existing operational processes; Analyze existing processes to identify repetitive, manual, or inefficient workflows; Design automation solutions that reduce manual work and improve operational capacity; Use operational data to determine which processes should be prioritized for automation; Establish measurable objectives for AI implementation initiatives; Track and report on the performance and business impact of implemented workflows; Work directly with company leadership to align AI initiatives with broader business priorities; Translate business challenges into practical AI and automation solutions; Support teams as new AI-powered workflows are introduced and adopted; Ramp into the organization ahead of the company's September 1 event; Prepare for full implementation work following the event

Requirements

Open to candidates based in LATAM, Africa, and Eastern Europe; Available to work during U.S. business hours (9:00 AM - 5:00 PM CST); Proven experience implementing AI tools, automations, and workflows within a business environment; Experience leading or contributing significantly to structured AI adoption initiatives; Experience identifying business processes that can be improved through AI and translating those opportunities into working solutions; Experience building AI processes or workflows from the ground up; Strong familiarity with CRM systems, particularly ActiveCampaign, or comparable CRM platforms and integrations; Ability to evaluate AI tools and automation opportunities based on business requirements; Uses data to prioritize automation opportunities and measure workflow performance; Can independently take an AI initiative from business problem identification through implementation, measurement, and optimization; Comfortable working directly with leadership; Can clearly explain AI capabilities and outcomes to non-technical stakeholders; Strong problem-solving skills; Highly self-motivated and capable of operating independently; Strategic thinker comfortable with hands-on execution; Data-driven and focused on measurable business outcomes; Proactive; Curious about emerging AI capabilities; Adaptable; Strong ownership mentality

Nice to have

Senior-level experience strongly preferred; Experience implementing AI during periods of organizational change; Previous experience managing or mentoring implementation support