Analyst, Customer Support

We’re looking for a dedicated, empathetic team member to join us at ground level as a Customer Support Analyst within our European team. We’re looking for proactive, high-energy individuals who have a passion for delivering a seamless customer experience and who enjoy working in a fast paced environment. Individuals who prove themselves will have ample room for professional growth as we scale rapidly!

Responsibilities

Delivering a seamless customer experience; Talking to customers directly; Listening to what they need; Explaining the benefits of Airwallex; Breaking down complex ideas into simple, relatable concepts; Resolving issues as quickly as possible; Prioritising time and tasks effectively; Picking up new systems and processes quickly; Collaborating with people across diverse global offices; Solving problems; Influencing and optimising customer support processes and systems; Working on projects that help grow and scale the team

Requirements

Passionate about talking to customers directly and listening to their needs; Focused on great customer experience; Multi-tasker; Great team player; Problem solver; Think big; 2+ years’ experience in inside sales and/or customer support; Good de-escalation and conflict resolution skills; Strong verbal and written communication skills in English; Experience with support ticketing systems; Adaptability and resilience for handling complex interactions and frequent change; Must be a Lithuanian national

Nice to have

Zendesk; Fraud and payments; Fintech experience; Secondary language

Benefits

Ample room for professional growth; Flexibility to work remotely for the remaining days of the week