Application Administrator

The Application Administrator I is a cross-functional team member where teamwork, collaboration, challenges, and continuous learning are the norm. The position's primary responsibilities include supporting the Medical Staff Office department at UR and Affiliates, focusing on managing and maintaining provider credentialing and payor enrollment applications. This role involves assisting in the day-to-day operations of these critical application systems to ensure they effectively support the department's processes and procedures. This role also includes maintaining the department's website, content management system, and procedure manuals.

Responsibilities

Supporting the Medical Staff Office department at UR and Affiliates; Managing and maintaining provider credentialing and payor enrollment applications; Assisting in the day-to-day operations of these critical application systems; Maintaining the department's website, content management system, and procedure manuals; Providing basic troubleshooting and resolving common technical issues; Ensuring applications are up-to-date with updates and patches; Participating in on-call rotation; Collaborating with software vendors to resolve technical issues; Conducting audits of the credentialing database; Maintaining knowledge of state and federal statutory requirements related to credentialing and provider data management; Supporting data quality assurance processes; Preparing operational reports; Developing monthly management reports; Supporting data analysis efforts; Helping identify and resolve basic technical, operational, and organizational problems; Supporting certification and accreditation processes with NCQA and other regulatory bodies; Developing and maintaining documentation of operating processes; Coordinating and communicating with vendors; Maintaining intranet, internet, and SharePoint sites; Providing training and technical support to staff on software applications; Supporting disaster credentialing policies and procedures maintenance

Requirements

High School diploma and 1 year of related experience working with application support or data management; Or equivalent combination of education and experience; Excellent verbal and written communications skills; Ability to work both independently and as part of a team; Ability to participate in on-call rotations; Strong analytical and problem-solving skills; Good communication and interpersonal skills; Basic proficiency in data analysis and report generation tools

Nice to have

Preferably in a healthcare or managed care setting; Bachelor's degree in Information Technology, Computer Science, or a related field; Experience in higher education or healthcare field; Experience with interface, networking, design, and relational database technologies; Experience supporting Cloud and on premises applications; Experience with multi-tier applications employing application and web servers; Experience with project management from planning through implementation; Ability to learn new technologies quickly and help team members embrace technology change; Proven track record executing multiple work streams and producing consistent results; Strong understanding of system/application administration activities; Oracle, MySQL, MS SQL or related database experience; Solid understanding of Web Server, App Server and Database interactivities; Solid understanding of application infrastructure and architecture; Familiarity with credentialing and payor enrollment software applications; Basic understanding of regulatory requirements related to credentialing and provider data management