Application Support Engineer

G4S Telematix is a member of the Global G4S & Allied Universal Group - the world’s leading integrated security company, with more than 20 years of experience in providing Monitoring & Response services to Secure Your Mobility.
Our solutions combine advanced tracking and sensing technology with a state-of-the-art software platform and our 24/7 Secure Operations Center to provide monitoring, management and response services for the Logistics, Automotive and People Safety sectors.

L3 Application Support Engineer
Reporting to: Head of Technology
Location: Metamorfosis, Athens

We are seeking a skilled and motivated L3 Application Support Engineer to join our Technology team. In this role, you will be responsible for developing and supporting internal and client-facing software applications, ensuring the design, quality and reliability of our solutions through rigorous QA, testing, and assessment procedures.

Key Responsibilities & Accountabilities

● Serve as the primary Technical Subject Matter Expert (SME) of IoT Application Solutions contributing to solution design and offering
● Assume end-to-end accountability for software service requests. Execute root-cause analysis and implement direct, code-level resolutions to system issues.
● Handle L2 and L3 software support requests and coordinate with vendors to resolve issues efficiently
● Orchestrate and facilitate User Operational Testing (UOT) phases in collaboration with key stakeholders to validate system integrity, performance, and operational readiness prior to production release
● Author and systematically maintain rigorous technical documentation, encompassing system architectures, API endpoint specifications, and operational workflows for all newly developed and modified solutions

Requirements

Main Requirements; ● Bachelor’ s degree in Software Engineering, Computer Science, or a closely related field.; ● 3+ years of experience in a software engineering, application support, or DevOps role; ● Proven hands-on programming experience with .NET (C#) and a strong understanding of relational databases. Experience with RESTful APIs and version control (e.g., Git) is highly preferred; ● Knowledge and experience of workflow-based systems (e.g. Zoho) will be considered an advantage; ● Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues effectively; ● Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams and provide top-notch customer support; ● Enthusiasm for staying updated with the latest industry developments and eagerness to bring innovative solutions to the organization; ● Proficiency in English; We Offer; Competitive remuneration package; Private health and life insurance; Mobile phone and Laptop; Career development opportunities; A collaborative and modern work environment; G4S is committed to Equal Employment Opportunities! If you correspond to the above criteria please don’t hesitate to click the Apply button and send us your resume.