Appointment Scheduler

Will serve as primary point of contact for all inbound calls to South Shore Medical Center's Centralized Contact Center. Will be responsible to perform a wide variety of functions including scheduling of patient appointments, collecting demographic information, verifying insurance information processing patient requests including prescription refills, distributing/responding to inquiries received via website and fax; and additional functions as directed.

Responsibilities

Serve as primary point of contact for all inbound calls to South Shore Medical Center's Centralized Contact Center; Perform a wide variety of functions including scheduling of patient appointments, collecting demographic information, verifying insurance information, processing patient requests including prescription refills, distributing/responding to inquiries received via website and fax; Schedule patient appointments following provider template for assigned department(s); Recite all appointment information back to patient including appointment duration, date, time, provider and location; Maintain consistent compliance with quality standards; Work collaboratively with administrative and clinical staff of assigned department(s); Maintain comprehensive knowledge-base of scheduling rules for assigned department(s); Register new patients; verify personal and insurance information; update as required; Assist with rescheduling patient appointments at the direction of the department Manager; Answer calls in a timely, courteous and helpful manner; May be required to learn and perform all operator functions to provide support as needed or assigned; Assist with training of new employees upon request; Maintain effective level of productivity at all times; Willingly accept special assignments; Maintain work area in a neat and orderly manner; Have knowledge of and adhere to the SSMC Mission Statement and all SSMC policies and procedures

Requirements

High school diploma or equivalent; 1 Year medical office experience; Excellent verbal and written communication skills; Excellent computer skills with knowledge of various software applications; Knowledge of various insurance requirements; Excellent interpersonal skills; Ability to meet demanding deadlines and balance multiple tasks; Detail oriented with excellent organizational and prioritization skills; Must demonstrate computer proficiency through efficient use of the electronic medical record, patient registration/billing system, email, SSMC intranet & other computer software as required

Nice to have

Two (2) years of college preferred; Epic Experience preferred