Asda Retail Team Leader

A job where you can grow, lead, and make a real difference. At Asda Travel Money, in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence. As a Bureau Manager, you'll lead a team in one of our busy Bureaux, supporting our customers with their travel money needs and delivering brilliant service every time.

Responsibilities

Leading, supporting and championing your team to deliver excellence every day; Working towards KPIs and delivering on targets; Reviewing the data to drive performance and continuous improvement and celebrating success together; Ensuring the Bureau consistently meets compliance metrics, successfully passes internal audits, and operates to business standard operating procedures; Working in a fast-paced environment delivering fantastic customer service, processing foreign exchange transactions and online orders accurately; Putting training into action and offering expert advice on products and services; Following company processes and paying attention to detail to ensure everything stays on track

Requirements

Passionate people leader who leads from the front, bringing out the best in the team; Great communicator with an eye for detail, leaving no stone unturned; Experience in driving and delivering revenue, performance and excellence every day; Strong retail-based background with a passion for great customer service and displaying a positive can do attitude

Benefits

Optional benefits including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings at preferential corporate rates; Wellbeing support programmes for physical, mental, and financial wellness; Bravo Benefits discounts across retail, travel, and lifestyle; Flexible shift patterns; Voluntary overtime during busy seasons; 25 days holiday plus bank holidays (pro-rata); Monthly bonus for hitting targets; Pension plan with Scottish Widows; Career development with access to training, learning pathways, and internal opportunities