Assistant Area Manager, Hudson Valley

AvantStay delivers world class, authentic, tech-enabled short-term rental group experiences targeted at the millennial generation. As an Assistant Area Manager, you will support the Area Manager in all the day to day operational activities related to our AvantStay properties in the designated area. You will ensure a superior guest experience by auditing properties, managing supplies, and responding to concerns in a timely fashion. This position does require close proximity to the market and will require frequent travel to various sites within the designated area. Must reside within a short drive of our vacation rental properties in the designated area.

Responsibilities

Support the Area Manager in all day to day operational activities related to AvantStay properties in the designated area; Audit properties, manage supplies, and respond to concerns in a timely fashion; Report to the local manager and perform assigned tasks; fill in as market lead and personnel manager in the absence of the local manager; Serve as a reliable point of contact for property owners and review owner distribution statements; Meet and maintain AvantStay standards and metrics related to owner satisfaction; Collaborate with the in-market team to ensure efficient and effective operations, including training, coaching, and evaluating field operations personnel; Monitor guest or homeowner issues and ensure resolution within designated time frame; Exercise independent judgment to proactively identify issues or quality assurance concerns and assign rectification duties; Carry out essential non-manual administrative duties; Coordinate and/or oversee housekeeping or routine rental maintenance tasks; Ensure homes have appropriate inventory levels of consumables and linens; Conduct regular inspections of properties; Address guest and homeowner concerns by responding to emails, calls, texts, Slack messages, and tickets; Frequently travel to various properties within the designated area; Participate in rotating On Call after hours for market support

Requirements

2+ years of hospitality or customer-facing experience; Basic skills in Microsoft Office (Excel, Word & PowerPoint); Ability and availability to work weekends and holidays, with an overall flexible schedule to fit current business needs; Ability to spend a majority of working time standing, walking, and driving to properties; Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, stoop, and occasionally push, pull and lift more than 25 lbs.; Excellent self-management skills, and the ability to prioritize and deliver work to meet tight deadlines and work in a fast paced environment; Responsiveness via Slack and email; Must reside within a short drive of our vacation rental properties in the designated area; Must reside in the designated area; Valid driver's license and active car insurance; Reliable, snow-ready car; Frequent travel to various sites within the designated area

Nice to have

Vacation rental industry experience; Experience in hospitality and/or real estate; Accredited Residential Manager (ARM) designation

Benefits

Performance bonus; Company-sponsored insurance (medical, dental, vision, life, etc.); Flexible paid time off; Complimentary and discounted stays at AvantStay properties; Pre-tax retirement savings plans offered via Betterment; Paid parental leave; Fitness reimbursement; Cell phone reimbursement; Mileage reimbursement