Assistant Banquet Event Operations Manager

Communicates service needs to chefs and stewards throughout functions. Totals charges for group functions, and prepares and presents checks to group contacts for payment. Verifies banquet rooms, restaurants, and coffee breaks are ready for service. Verifies proper centerpieces are displayed on every table. Inspects the cleanliness and presentation of all china, glass, and silver prior to use. Checks in with guests to verify satisfaction. Sets tables according to type of event and service standards. Communicates additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Maintains cleanliness of work areas throughout the day. Supports compliance with brand standards and legal obligations. Supports and leads shift teams to provide consistent, high quality service. Coordinates and leads daily stand-up meetings, pre-shift meetings and pre and post-meal briefings. Communicates performance expectations and trains staff in processes. Assists more senior managers in completion of financial and administrative duties. Strives to continually improve guest/event and employee satisfaction and maximize financial performance.

Responsibilities

Communicates service needs to chefs and stewards throughout functions; Totals charges for group functions and prepares and presents checks to group contacts for payment; Verifies banquet rooms, restaurants, and coffee breaks are ready for service; Verifies proper centerpieces are displayed on every table; Inspects cleanliness and presentation of all china, glass, and silver prior to use; Checks in with guests to verify satisfaction; Sets tables according to type of event and service standards; Communicates additional meal requirements, allergies, dietary needs, and special requests to the kitchen; Maintains cleanliness of work areas throughout the day; Supports compliance with brand standards and legal obligations; Supports and leads shift teams to provide consistent, high quality service; Coordinates and leads daily stand-up meetings, pre-shift meetings and pre and post-meal briefings; Communicates performance expectations and trains staff in processes; Assists more senior managers in completion of financial and administrative duties; Strives to continually improve guest/event and employee satisfaction and maximize financial performance; Verifies meeting and event rooms/space are set according to event documentation and customer requirements; Leads shifts and actively participates in servicing of events; Conducts room function inspections prior to each event; Delegates tasks to ensure room sets are on time; Schedules Banquet and Event Service staff to forecast and service standards while maximizing profits; Handles guest problems and complaints; Interacts with guests to obtain feedback on product quality and service levels; Identifies developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills; Participates in employee performance appraisal process; Assists as needed in interviewing and hiring employee team members.

Requirements

High school diploma or GED or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in food and beverage, culinary, guest services, front desk, housekeeping, or related professional area; OR if no standard educational background, at least 3 years of experience in two of the following areas of hospitality to include food and beverage, culinary, guest services, front desk, housekeeping, or related professional area.

Nice to have

Experience running a shift; scheduling; Performance Manage PAF's; Problem Solving; Running Day-to-Day Operation; Hospitality Skills.

Benefits

Bonus eligible