Assistant Concierge Manager

Located on the sun-drenched Kohala Coast, on sacred land marked by royal fishponds, natural lava plains, lush tropical gardens, and alluring beaches, Mauna Lani – meaning “mountain reaching heaven” – is an inspiring spiritual haven, defining a new era of experiential luxury on the Island of Hawaii. A resort for the generations, with contemporary guest rooms, suites, and private residences, CanoeHouse oceanfront dining, three distinct pools, a signature spa and wellness haven, and Kainalu Ocean Sports program, set the tone for transformational experiences and enriching cultural immersion.

For more information: auberge.com/mauna-lani

Follow Mauna Lani on Facebook and Instagram @MaunaLaniAuberge

The base annual salary for this position is $75k.

PHYSICAL DEMANDS

- Occasional pulling, kneeling, and lifting up to 50 lbs with or without accommodation.
- Frequent standing and walking throughout shift.

Responsibilities

Responsible for management, training and development of Concierge Teams which includes Pre-Arrival, In House Concierge and Club Concierge; Works with guests leading up to and during their stay to ensure personalized and exceptional service.; Coordinates between all departments to ensure guest needs are met & exceeded.; The Concierge Assistant Manager will support the Concierge Manager & Guest Experience Manager to ensure complete guest satisfaction.; Responsible for addressing guest complaints and concerns quickly.; Maintains accurate payroll records.; Responsible for developing processes and SOP’s to create a consistent level of service and accountability.; Responsible for hiring, training, coaching, and developing colleagues within the department.; Responsible for creating weekly schedules and adjusting accordingly to business demands.; Must be proficient in computer skills and have prior hotel management experience.; Will adhere and follow all departmental policies, standards, and provide exceptional service.; Adhere to and follow all safety policies.; Will execute excellent email, departmental, and pre-shift communications.; Must display organizational excellence and adaptability to business demands.; Other duties as assigned.

Requirements

Must have the ability to balance administrative, operational, and colleague needs.; Previous customer service related experience required.; Must have strong interpersonal and problem solving skills.; Must be highly responsible and take ownership, while remaining professional at all times.; Must be able to work cohesively with fellow colleagues as part of a team.; Must be able to speak, read, write and understand English.; Computer literacy in Microsoft Window applications required.; Working knowledge of Property Management system Opera & ALICE Suite are assets.; At least 2 years of Guest Service/Front of House/ or related discipline and leadership experience required.; High school or equivalent education required. Bachelor’s Degree preferred.; First Aid certification an asset.; All Candidates must be legally authorized to work in the United States