Assistant Front Office Manager

We have an opportunity for a service-minded Assistant Front Office Manager to lead and inspire our great-natured service team. Our Assistant Front Office Manager will train, supervise and help mentor new hires, setting them up for success in the most productive ways. It’s a role in which you’ll be constantly interacting with guests, whether you’re welcoming them from across an ocean or just around the corner. And you’ll be teaching others to do the same, so leading by example is everything in this role.

Responsibilities

Train, supervise and help mentor new hires; Constantly interact with guests; Teach others to provide stellar service; Lead by example

Requirements

Passionate about hotel operations and guest service with a minimum of 2 years experience working in a Front Office supervisory role, preferably within an upper upscale or luxury hotel environment; Advanced knowledge of front office operations; Strong leader with a proven track record in guest and team member engagement and financial performance; Excels at communication, both verbal and written; Able to accommodate a flexible schedule to include days, evenings, weekends and holidays

Nice to have

Post-secondary diploma or degree; Upper upscale or luxury hotel environment experience

Benefits

Complimentary parking at an offsite garage; Company Paid Health Care; 18 days PTO per year; 401k w/ company match; Discounted hotel stays at Starwood properties