Assistant Front Office Manager

We are looking for the next great team member to join our Front Office Team as an Assistant Front Office Manager. This is an overtime eligible manager position.

Responsibilities

Train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate; Respond to guest special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business; Implement company programs and supervise the daily operations of the Front Desk to comply with SOPs and LSOPs, maximize revenues, and motivate associates; Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees; Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions; Authorize revenue allowances to remedy problems only after other alternative solutions have been offered; Comply with attendance rules and be available to work on a regular basis; Supervise Guest Service Agents; Perform any other job duties as assigned

Requirements

Ability to effectively communicate in English with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts; Ability to establish and maintain effective working relationships with associates, customers and patrons; Self-starting personality with an even disposition; Ability to maintain a professional appearance and manner at all times; Ability to communicate well with guests; Willingness to pitch in and help co-workers with their job duties and be a team player; Basic mathematical skills and considerable skills in the use of a calculator to prepare moderately complex mathematical calculations without error; Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated; Ability to access and accurately input information using a moderately complex computer system; Ability to stand, walk and continuously perform behind the front desk; Ability to observe and detect signs of emergency situations

Benefits

Hotel room discounts at Marriott branded properties worldwide and Crescent managed properties in North America for employee and family members