Assistant Manager

At Everlast Gyms, we're building high-performing clubs powered by ambitious people. As an Assistant General Manager, you'll play a key leadership role in the success of your club, supporting the General Manager to deliver exceptional results across sales, member experience, operations and team performance. This is a hands-on leadership role where you'll lead from the front, develop high-performing teams and create an outstanding environment for members and colleagues alike. With clear progression opportunities, industry-leading development and the backing of Frasers Group, this is an exciting opportunity for an ambitious manager looking to grow their career within the fitness and leisure industry.

Responsibilities

Support the overall commercial and operational performance of the club; Coach, motivate and develop colleagues to achieve their full potential; Support recruitment, onboarding and retention of top talent; Deliver regular performance conversations and feedback; Support delivery of all revenue streams including memberships, Personal Training and secondary spend; Drive sales performance through effective member engagement and conversion; Monitor and improve club KPIs and business performance metrics; Create an exceptional experience for every member; Resolve member queries and concerns with professionalism and urgency; Support the day-to-day running of the club; Ensure compliance with company policies and procedures; Support Health & Safety compliance, risk management and pool plant operations where applicable

Requirements

Previous leadership experience within fitness, leisure, hospitality or retail; Strong track record of leading teams and delivering business results; Excellent communication and interpersonal skills; Commercial awareness with the ability to influence performance; Passion for delivering exceptional customer experiences; Flexible approach to working patterns, including evenings, weekends and Bank Holidays

Nice to have

Level 2 Fitness Qualification; Experience working within a gym, health club or leisure environment; Knowledge of membership sales, retention and fitness operations; Pool plant and Health & Safety experience

Benefits

20% colleague discount across all Frasers Group brands; Free Everlast Gyms membership; Monthly recognition programmes including Everlast Champions and Frasers Group Champion; Fully funded development opportunities, including Level 3 and Level 5 Management & Leadership qualifications; Opportunities to develop fitness industry knowledge, including PT and Group Training pathways; Career progression opportunities within a growing business; Work within a high-performance culture that recognises and rewards success; Ongoing support, coaching and leadership development