Assistant Manager

Welcome to Tulse Hill Hotel – a boutique hotel, gastropub and garden in the heart of South London. Just minutes from Tulse Hill station and nestled between Brixton, Herne Hill and Dulwich, we're a destination for locals, visitors and everyone in between. With nine boutique bedrooms, seasonal British food, a cosy pub and beautiful garden spaces, there's always something happening here – and we're looking for an Assistant Manager who can help bring it all to life.

Responsibilities

Support the General Manager with the day-to-day running of the pub; Take ownership of shifts and confidently lead the team in the GM's absence; Lead, coach and develop the team, helping everyone perform at their best; Deliver consistently high standards across service, food, cleanliness and customer experience; Create a warm, welcoming atmosphere that keeps customers coming back; Help drive sales and maximise opportunities across food, drink, events and the hotel; Work closely with the kitchen and front-of-house teams to keep service running smoothly; Support with rotas, stock, cash management and other day-to-day operational tasks; Champion health & safety, licensing and brand standards; Be a positive role model and help build a team culture where people feel supported and motivated; Bring your personality, ideas and energy to help the business continue to grow

Requirements

Previous experience as an Assistant Manager, Supervisor, Team Leader or similar hospitality role; Confident leading a team and taking ownership of a busy shift; Experience within a pub, restaurant, bar, hotel or other fast-paced hospitality environment; Passionate about delivering great customer experiences; Strong communication and leadership skills and knows how to get the best from people; Can stay calm, organised and hands-on when things get busy; Keen eye for detail and takes pride in maintaining high standards; Commercially aware and understands how great service can drive sales and repeat business; Works well across both front and back of house; Proactive, energetic and isn't afraid to get stuck in; Wants to continue developing their hospitality career

Benefits

Competitive salary; Pension contribution; Chance to further your career across well-known brands with apprenticeship training and development; 33% discount for you and 15% for your loved ones on all brands; 50% discount for you and 25% for your loved ones at Greene King Inns and hotels; Free employee assistance program (mental health, well-being, financial, and legal support); Enhanced, family-friendly maternity and paternity policies; Menopause Friendly Employer; Refer a friend bonus of up to £1,500; Wagestream access to wages before payday; Retail discounts of up to 30% at Superdrug and exclusive discounts with Three Mobile