Assistant Restaurant Manager (must be eligible to work in the UK)

Relais & Chateau at Thornbury Castle are seeking a Assistant Restaurant Manager to join our hard working and professional Food & Beverage Team. You will be working in a unique and beautifully restored Castle and be someone who has the passion to deliver truly memorable and impressive 5* experiences for our guests.

About Us

Set on 15 acres of beautiful land, Thornbury Castle Hotel is the only Tudor Castle operating as a hotel in England. The Castle has undergone a multi-million pound refurbishment program bringing back to life the regal grandeur of its past. Located 20 minutes’ drive from Bristol, it offers 26 rooms and suites, an award-winning restaurant, bar and two unique meeting and conference spaces.

Our company goal is to deliver “refined and personalised hospitality” to enable our hotel to be a place where all guests can relax, enjoy themselves and have a break from normal life. To feel like royalty in a unique place with unique people. 1 Michelin Key Hotel and 3AA Rosette Restaurant.

Responsibilities

Full time permanent position 40 hours per week, mainly evening shifts and weekend availability required.; Support the Food and Beverage Operations Manager in the running of the department (breakfast, afternoon tea, dinner and functions up to 80 people).; Take accountability for all F&B operations in the absence of the F&B Operations Manager.; Service experience at 2/3 rosette level.; Make sure the operation procedures are in place and maintained, monitored and actioned to Relais and Chateaux / Rosette standard.; Answer all queries about the menu, including the drinks menu, and make suggestions.; Take ownership of guests’ requirements and food allergies.; Handle guest queries and complaints in a professional, calm and positive manner.; Follow Health and Safety and Food Safety procedures and make sure they are in place in the department.; Assist the F&B Operations Manager with rotas, recruitment and staff management within the department.; Supervise work in the department at all levels.; Develop and train new and existing staff on hotel standards and procedures.; Make sure the financial and HR procedures are in place and maintained in the department.; 30000/year + Additional share of the service charge and tips paid every month (approx. 2-3K per year).

Requirements

Eligible to work in the UK . No visa sponsorship required.; Previous experience working in a Relais & Châteaux property or AA Rosette-awarded restaurant is highly desirable.; Strong knowledge of classic cocktails, wines, and spirits, with a relevant professional qualification preferred.; Impeccable personal presentation and a professional, polished appearance.; A dedicated team player with excellent communication and interpersonal skills.; Calm, composed, and mature under pressure, with a positive and proactive attitude.; A genuine passion for hospitality, with enthusiasm and flair for delivering exceptional guest experiences.; Driven, ambitious, and committed to achieving excellence at the highest level of the industry.