Associate ServiceNow Developer

RapDev builds the operational backbone for autonomous IT. More than 1,000 enterprises run ServiceNow and Datadog better because of us — trusted data, connected workflows, and AI that resolves incidents instead of just reporting them. On the ServiceNow side of our business, we specialize in modern ITOM, ITAM, AI, SPM, and DevOps implementations designed to help organizations engineer their ServiceNow into a powerful AI-driven platform. And on the Datadog side of our business, our experienced team of SREs and DevOps engineers drive better observability, availability, and deployment velocity for organizations looking to drive measurable business impact through their Datadog environment.

Responsibilities

Analyze and configure ServiceNow applications, applying technical expertise to design and implement solutions that enhance platform functionality, including utilizing scripting skills to develop custom UI actions, business rules, client scripts, and server-side scripts; Design, implement, and maintain integrations between ServiceNow and other enterprise systems, using APIs and middleware to facilitate data exchange and ensure compatibility between systems; Monitor system performance and troubleshoot issues with ServiceNow applications, collaborating with cross-functional teams to resolve technical challenges; Create detailed technical documentation, including design specifications, coding standards, and deployment procedures, and improve service delivery through automation of routine tasks and streamlining of approval workflows using ServiceNow’s Workflow Editor, Flow Designer, and custom scripting; Continuously test software performance to ensure functionality aligns with business requirements, monitor and maintain computer systems to ensure they operate effectively, and provide ongoing support for system updates and enhancements.

Requirements

Master's degree or foreign equivalent in Computer Science, Business Technology Management, and other closely related degrees; 3 years of experience as a ServiceNow Developer; Experience developing and customizing ServiceNow applications, including Scoped Applications, Flow Designer, and IntegrationHub; Experience with ITSM process automation in ServiceNow, building workflows, client scripts, and UI policies to streamline request fulfillment and incident/change processes; Experience with AngularJS for service portal development, customizing catalog items, widgets, and UI components to deliver user-friendly self-service portals; Experience with JavaScript for client and server scripts, building client scripts, GlideAjax calls, and business rules to automate and enforce ITSM/HAM/SAM processes; Experience with advanced debugging and troubleshooting, using browser development tools, Angular debugging, and ServiceNow Script Debugger to resolve catalog, CMDB, and workflow issues.