Associate Social & Community Manager (MadeGood)

We’re hiring an Associate Social & Community Manager to help bring MadeGood’s social presence to life through thoughtful community engagement, day-to-day social execution, and responsive consumer communication. MadeGood has a passionate and growing fanbase, and social is where many of those relationships are built, nurtured, and amplified. In this role, you’ll be the frontline connection between MadeGood and its community, helping ensure the brand feels human, responsive, relevant, and trusted in every interaction.

Responsibilities

Own daily community engagement across MadeGood’s social platforms, including comments, direct messages, mentions, and tagged content; Serve as the frontline voice of MadeGood, engaging with consumers in a friendly, thoughtful, timely, and on-brand way; Support the scheduling and publishing of organic social content under the direction of the Social & Influencer Marketing Manager; Help maintain and evolve community management guidelines, response templates, brand voice standards, and escalation processes; Support monthly social reporting by tracking topline community management and organic social KPIs; Coordinate Surprise & Delight initiatives, giveaways, product seeding and gifting, community appreciation programs; Support execution of broader brand communications programs, including influencer campaigns, PR initiatives, partnerships, experiential activations, product launches, and events

Requirements

2–4 years of experience in social media, community management or brand communications; Experience using social publishing, community management, listening, or analytics tools such as Sprout Social, Meta Business Suite, or similar platforms; Comfort working in PowerPoint, Excel, and Canva; Strong written communication skills and a natural instinct for brand voice, tone, and consumer engagement; Deep familiarity with social platforms, online communities, creators, cultural trends, and internet behavior; A genuine enthusiasm for spending time in social feeds and understanding how people communicate online; Highly organized and detail-oriented, with the ability to manage multiple tasks, deadlines, and workstreams at once; Sound judgment and confidence identifying when consumer questions or issues should be escalated; A collaborative mindset and the ability to work effectively with Social, Brand, Customer Experience, Creative, PR, and agency partners; A proactive, curious, and solutions-oriented approach, with an eagerness to learn and grow within social and brand marketing; A roll-up-your-sleeves attitude, strong follow-through, and comfort working in a fast-moving, self-starter environment; Passion for building brands that create meaningful connections with consumers online and in real life

Nice to have

Familiarity with basic photo or video editing tools is an asset

Benefits

Comprehensive benefits program with Riverside taking care of the costs; RRSP matching or 401k matching; Eligibility to participate in Riverside's Profit Sharing Plan; Employee-Led Resource Groups (ERGs) championing mental health, sustainability, diversity, women, and LGBTQ+ rights; Riverside University program; Tuition Reimbursement Program; Open concept work environment