Associate/Sr. Associate - HR Solutions - Process Orchestration

Process Orchestration Pod is a newly created team accountable for the sequencing, handoffs and exception design of HR moments, in conjunction with the HRS Leadership Team. This position owns how a process flows across systems and people, supervises the flow, monitors the handoffs and intervenes on exceptions. Moments in scope may include Hire to Onboarding, Employee Movement, Employee Changes, Manager Experience, Leaves and Life Events, Career Growth and Development, and Exit and Former Employees.

Responsibilities

Own the sequencing across assigned moments, including the order of system and human steps and their dependencies; Map how each moment runs across systems, HRS specialists and people leaders; Define triggers, completion requirements and accountability for each step; Re-sequence, consolidate or remove steps that cause delay, duplication or rework; Monitor handoffs from automated to human steps and resolve breakdowns; Own the routing, ownership, timing and information logic for failed or stalled steps; Design exception paths so failures are detected, routed and closed; Supervise flows in live operation and drive out recurring failure points; Review and improve automated employee and manager notifications; Maintain the notification inventory with named owners and review cycles; Map moments as delivered and quantify the impact of what is broken; Design future-state experiences using service design and employee-centred methodologies; Design human elements, including what HRS specialists can see, say and decide; Identify automation and AI opportunities and partner with the AI Enablement Pod; Define verification and human oversight for automated steps; Partner across HRTO, COEs and other teams to improve self-service; Act as cross-functional owner for assigned moments; Analyse feedback, surveys, case data and operational metrics; Establish success measures and service health indicators; Maintain process documentation, sequencing maps and governance; Lead prioritisation discussions with HRS and HR leadership

Requirements

Bachelor's degree, or equivalent professional experience; 5+ years experience in human resources, employee experience, HR operations, HR technology, service design or digital transformation; Direct working knowledge of processes that run across multiple systems and teams in a multi-country environment; Demonstrated track record of driving process improvement and employee experience initiatives, with evidence of what changed and by how much; Experience designing or operating exception handling, escalation or routing logic in a live operational environment, and managing complex stakeholder environments without direct authority

Nice to have

Experience with HR Service Delivery, and with Workday or an equivalent HCM platform; Experience with AI, automation, chatbots or digital employee experience tools; Experience in journey mapping, design thinking or service design methodologies; Experience reviewing or writing employee-facing content and notifications; Experience within a global business services or capability centre environment; additional European language capability

Benefits

Company bonus (eligibility depends in part on company and individual performance); Pension plan eligibility; Vacation benefits; Healthcare benefits eligibility; Flexible benefits (if applicable); Life insurance and death benefits; Certain time off and leave of absence benefits; Well-being benefits (e.g., employee assistance program, fitness benefits, employee clubs and activities)