Automation Service Engineer

The position reports to Automation Engineer and is responsible for technical support for laboratory automation platforms, including troubleshooting and equipment recovery at the Piscataway site of the GenScript Gene R&D department.

Responsibilities

Provide daily technical support for laboratory automation platforms, including troubleshooting, problem diagnosis, repair, and equipment recovery; Troubleshoot mechanical, electrical, pneumatic, sensor, robotic, communication, and basic software-related issues; Support automation platforms such as Tecan, Hamilton, and other laboratory automation equipment; Perform routine preventive and corrective maintenance to improve equipment reliability and minimize downtime; Conduct root cause analysis (RCA) for recurring or significant equipment failures and implement corrective actions; Track recurring equipment issues and identify opportunities for reliability and performance improvement; Maintain equipment service history, maintenance records, troubleshooting records, and error information; Build and maintain an Automation Knowledge Base, including common issues, troubleshooting procedures, root causes, corrective actions, recovery procedures, and Lessons Learned; Develop and update SOPs, work instructions, troubleshooting guides, and maintenance procedures to support long-term knowledge transfer; Support equipment installation, commissioning, upgrades, modifications, and small automation improvement projects; Work closely with laboratory users to resolve equipment issues and improve daily automation platform operation

Requirements

Bachelor's degree in Mechanical Engineering, Electrical Engineering, Mechatronics Engineering, Automation Engineering, or a closely related engineering field; 1+ year of relevant engineering experience in equipment support, automation, maintenance, manufacturing, or a related technical environment; Hands-on experience troubleshooting mechanical and/or electrical equipment; Experience reading technical manuals, mechanical drawings, electrical schematics, and wiring diagrams; Ability to perform systematic troubleshooting and root cause analysis; Strong technical documentation and problem-solving skills

Nice to have

Experience with laboratory automation systems or automated life-science equipment; Hands-on experience with Tecan and/or Hamilton automation platforms; Experience with liquid handlers, robotic arms, plate handlers, stackers, barcode scanners, sensors, motors, pneumatics, or similar automation components; Experience supporting equipment preventive maintenance and corrective maintenance; Experience creating troubleshooting guides, maintenance procedures, SOPs, or technical knowledge bases; Basic understanding of equipment communication, networking, TCP/IP, serial communication, or automation software is a plus; Basic programming or scripting experience is a plus; Experience in a biotechnology, pharmaceutical, laboratory, or regulated manufacturing environment is a plus

Benefits

Medical Insurance; Vision Insurance; Dental Insurance; 401(k) & Retirement Savings Plan (RSP); Short Term Disability Insurance; New Child Leave; Paid Time Off; Paid Company Holidays per year; Paid Sick Days (earned based on hours worked); Compassionate Leave; Jury Duty Leave; Float day; Personal days; 401(k) retirement plan with a company match that vests fully on day one; paid parental leave after just three (3) months of employment; paid time off policy that includes vacation time, personal time, sick time, floating holidays, and company holidays; flexible spending and health savings accounts; life and AD&D insurance; short- and long-term disability coverage; legal assistance; supplemental plans such as pet, critical illness, accident, and hospital indemnity insurance; commuter benefits; well-being initiatives; peer-to-peer recognition programs