Automation & Service Improvement Engineer

We’re looking for an IT Automation & Service Improvement Engineer to join a growing technology services team in a newly created role focused on automation, operational efficiency and continuous service improvement. This position would suit someone who enjoys identifying problems, streamlining processes and finding smarter ways of working. You’ll work across a range of managed services, helping to reduce manual effort, improve service quality and drive operational excellence through automation and process improvement.

Responsibilities

Identifying manual, repetitive and time-consuming tasks and implementing automation solutions to improve efficiency; Analysing operational processes and building improvement roadmaps with measurable outcomes; Reviewing service performance, monitoring coverage, patch compliance and operational procedures to identify opportunities for improvement; Developing and standardising processes for onboarding, service transitions and ongoing service delivery; Working closely with technical, project, support and commercial teams to improve collaboration and service delivery; Supporting the development of reporting, dashboards and operational insights; Contributing to future service development and technical solution design where required

Requirements

Experience within a Managed Services, MSP, IT Operations, Service Desk, Infrastructure or Technical Operations environment; Experience of automation, process improvement, workflow optimisation, scripting or systems integration; Strong analytical skills and a data-driven approach to problem solving; Excellent communication skills with the ability to translate technical information for different audiences; A proactive mindset with a genuine interest in improving how services are delivered

Nice to have

NinjaOne; Halo; Ruckus; Bitdefender; SonicWall; RMM platforms; DR; Backups

Benefits

31 days holiday; Enhanced holiday allowance (option to buy and sell days); Cycle to work scheme and electric vehicle leasing scheme; Discount scheme; Life assurance; Health and wellbeing; Training and qualifications; + more