Autoplan Agent

Sussex Insurance – Inside Superstore, 160 st in South Surrey is currently hiring experienced Autoplan Agents to join our growing team. We are looking for both full-time and part-time Level 1 or Level 2 agents who are customer-focused, detail-oriented, and fluent in Mandarin or Cantonese.

Responsibilities

Greet and assist customers at the counter with Autoplan insurance services; Respond to inquiries via phone, email, and chat professionally and efficiently; Provide accurate product information and policy advice; Help customers select appropriate insurance products and services; Recommend additional products or upgrades when appropriate (upselling)

Requirements

Level 1 or Level 2 Autoplan license required; Excellent verbal and written communication skills in English; Strong customer service, listening, and phone etiquette skills; Ability to assess customer needs and recommend effective solutions; Customer-focused; Detail-oriented

Nice to have

Experience with ICBC Policy Center; Fluency in Mandarin or Cantonese

Benefits

Competitive compensation; Flexible scheduling options; Opportunities for professional growth; A supportive and diverse team culture