AV Lead Technician

We are looking for an Audio Visual Lead Technician to join our team. This position is primarily responsible for providing support for the AV conference spaces and systems. The candidate will provide advanced technical and general support to ensure proper availability and functionality of the AV spaces and equipment as well as rapid-response troubleshooting expertise.

Responsibilities

Provide white-glove technical support for internal, customer, and C-level executive meetings; Proactively identify potential AV issues and provide solutions to clients' concerns or needs; Demonstrate working knowledge of video conferencing services such as Microsoft Teams, Zoom or WebEx; Advanced expertise and guidance for the deployment & operation of Crestron Flex, Logitech, and Polycom VTC codec; Review standard setup specifications for meetings and conferences; Contact clients to ensure proper set up of configurable rooms per specifications; Ensure cleanliness, temperature, and functionality of conference rooms; Electronics troubleshooting to determine and localize problems; Maintain conference room standards for signage, equipment, and seating; Respond to client requests promptly; Ensure consumables are available for the client; Advanced level of escalation support for the on-account AV team; Lead industry team trainings; Assist with leading AV projects; Assist with on-boarding new team members; Assist manager with KPI and reporting for AV metrics; Troubleshoot and maintain audio/video devices and associated wiring; Put in tickets with IT department responsible for audio visual technology; Perform routine and proactive equipment testing before use; Alignment and calibration procedures for audio and video devices; Communicate the need for maintenance or repair of audio-visual equipment; Perform regular maintenance, software and firmware updates, preventive maintenance, and routine repairs; Occasional commissioning or service programming/firmware updates; Launch AV/VC calls for executive conferences before start times; Verify setups in accordance with specific requests; Be on call to provide technical assistance and troubleshoot technology; Assist with integration and configuration of external devices as needed; Coordinate with client IT department as needed; Provide remote troubleshooting support for other locations, review service tickets, work with local staff or vendors; Any other duties and tasks assigned

Requirements

Bachelor's degree and 3+ years of related experience OR High School education with 4+ years of related experience; 4 years experience in a client/customer service-oriented environment, preferably in a corporate conference center; 4+ years of experience with Microsoft Office in an office environment; Excellent service orientation, responsiveness, and organizational skills; Excellent oral and written communication skills; Ability to pay strict attention to detail and follow-through; Advanced troubleshooting skills and support of AV software and hardware configurations; Ability to work in a team environment and perform collective team tasks to meet deliverables and deadlines; Ability to work well in a structured and unstructured environment as a self-starter; Ability to perform under pressure and manage time well; Familiarity with integrated AV systems; Ability to learn new software as required; Ability to work in a fast-paced environment with competing priorities; Must always maintain a professional appearance and demeanor; Experience with a hotel, corporate conference center, or large enterprise systems; Frequent stooping, kneeling, crouching, reaching, pulling, lifting, and grasping; Ability to lift 50 lbs; Occasional night or weekend work may be required; Authorized to work in the United States without sponsorship

Nice to have

Experience with EMS or any web-based conference room scheduling system; CTS Certification; Crestron, AMX, or Extron Certifications

Benefits

401(k) plan with matching company contributions; Comprehensive Medical, Dental & Vision Care; Paid parental leave at 100% of salary; Paid Time Off and Company Holidays; Early access to earned wages through Daily Pay