AV Technician - Meetings & Events - On Call

The David Rubenstein Forum is a University-wide facility for scholarly and academic discourse on campus. This position is an On Call position that is responsible for providing set up and operation of small to large-scale audiovisual systems in a hospitality environment and for providing Help Desk services while ensuring complete client satisfaction.

Responsibilities

Assist the Events staff to define and prepare AV needs/requirements for all events and coordinate live audio and video events; Support multimedia, audio visual, and videoconferencing or VTC event operation; Provide excellent customer service that includes communicating with end users in person and on Video Conference; Assist end users with set-up for conferences, ensuring that all equipment is operable; Monitor daily audio visual conference room schedule; Provide presentation support including importing and manipulating presentation slides and supporting the capture, editing, publishing, and upload of final webcast and approved media; Setup, operate, support, breakdown and transport AV equipment; Presence of mind with quick decision and resolution when technical problem arise, especially during live production, cable, and internet streaming of all events; Inspect and maintain functionality/appearance of conference and board meeting rooms for quality assurance; Identify any IT and network related issues and ask for IT support in a timely manner; Collaborate with organizational policy makers to establish and enforce proper AV practices and procedures

Requirements

Minimum 1 -3 years of experience with various computer related technologies, including advanced knowledge of audio/visual technologies in a corporate or event-based environment; Use of web streaming equipment and platforms including hardware encoding for webcasting; Use of web conferencing and web meeting platforms such as Zoom, Blue Jeans, Webex, etc.; Programming and troubleshooting installed audio and video control systems as well as patch bays, AV matrix switchers and routers

Nice to have

Technical certification in related network and end user operating systems; Conference Center/Hotel or related experience; Extron and/or Crestron AV and Lighting control systems experience