AV/VTC Technician

Provide AV/VTC support to include, but not limited to, onsite support, ad-hoc services, video services, video streaming, production, travel, and training as needed. Other ad-hoc services may include, but not limited to, remote support and/or evaluation of field office AV/VTC requirements. Support AV/VTC events, including but not limited to, meetings, conferences that require AV/VTC hardware support, public address system with multiple microphone/line level sources, public display for live/recorded/VTC video, computer display, and open/close caption. Use online cloud services to produce and support video conferencing, online meetings, and large online events with audience participation/interaction, and reporting using platforms such as Microsoft Teams, Web Ex, and Zoom for Government. Additionally, able to support video webinars and breakout rooms. Utilize a single point of contact for receiving AV/VTC service calls, documenting trouble tickets and resolving AV/VTC problems at any HQ or field office site. Resolve trouble tickets related to AV/VTC. This position requires full-time on-site support. Travel may be required to support customer needs.

Responsibilities

Provide AV/VTC support to include onsite support, ad-hoc services, video services, video streaming, production, travel, and training as needed; Other ad-hoc services may include remote support and/or evaluation of field office AV/VTC requirements; Support AV/VTC events, including meetings and conferences that require AV/VTC hardware support, public address system with multiple microphone/line level sources, public display for live/recorded/VTC video, computer display, and open/close caption; Use online cloud services to produce and support video conferencing, online meetings, and large online events with audience participation/interaction, and reporting using platforms such as Microsoft Teams, Web Ex, and Zoom for Government; Support video webinars and breakout rooms; Utilize a single point of contact for receiving AV/VTC service calls, documenting trouble tickets and resolving AV/VTC problems at any HQ or field office site; Resolve trouble tickets related to AV/VTC

Requirements

Advanced level AV/VTC skills with a minimum of 6 years of experience supporting a similar environment; Demonstrated ability to communicate orally and in writing; Must have a positive and patient customer service attitude; Must be able to work independently and within a team in a fast-paced environment; Must obtain an agency public trust suitability determination prior to start date; Travel may be required to support customer needs

Nice to have

Relevant degree may be used to substitute some experience; Experience supporting a mid-sized Federal agency enterprise is a plus; Relevant industry certifications are a plus