Banking & Retail Customer Service positions.

Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.

For Enterprises, these are key factors of success. For us, they're our core expertise.

We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.

We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.

Sutherland

Digital Outcomes.

Banking & Retail Customer Service Associates in this role get to

Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.

Responsibilities

Answers calls and responds to emails; Identifying and solving customer challenges, including mediating between customers and reatilers, and escalating issues appropriately; Handles customer inquiries both telephonically and by email; Researches required information using available resources; Multi-tasking to monitor and control concurrent tasks simultaneously; Provides customer service information; Enters new customer information into system; Updates existing customer information; Processes reservations; Routes calls to appropriate resource

Requirements

Must be at least 18 years or older.; A minimum of 2-3 CXC/GCE subjects inclusive of English Language, or a U.S. high school diploma or GED.; We require all candidates to have a minimum of 3 subjects inclusive of English (CXC/CSEC, City & Guilds. I, II, III, GCE A, B, C, SSC 4, 5, JSCE Pass, NCTVET Level 1, 2, 3, and CCSLC Competence & Mastery).; Must have a valid (not expired) government issued ID, TRN and NIS card.; Must have flexible availability to work any day and any assigned shift weekly.(Weekends and Public Holidays).; Must be able to train and / or work onsite.; Demonstrated ability to perform at a high level, to support our high volume of inbound calls.; Experience in customer service is an asset and preferred.; Good systematic problem solving ability , using sound business judgment, and following through on commitments to customers.; The ability to quickly and accurately identify and assess individual customer needs and take appropriate action steps to satisfy those needs.; Excellent attention to detail.; See through the eyes of the customer.; Excellent verbal and written communication skills, able to translate Customer communication rapidly and effectively on live voice or chat interactions. proficient reading skills required.; The ability to project patience, empathy, caring, and sincerity in written words or voice tone, depending on channel.; Ability to effectively organize, prioritize, multi-task and manage time.; Multi-tasking skills, showcased through the use of several applications, experience working with CRM applications preferred.; Basic PC keyboarding skills, basic Microsoft Office (Outlook, Word, Excel) experience required.; Ability to type over 30 WPM with 80% accuracy.; Must be very tech savvy with strong abilities in handling troubleshooting techniques and resolving technical issues.; Inspire confidence and positively influence the behaviour, actions, and thoughts of others.; Must be able to pass a criminal background check and drug test as needed.