Banquet Server - On Call / Casual

This position requires someone that is friendly, eager to learn and a self-motivator. Due to the high amount of guest contact, he / she needs to be a people person, intuitive and friendly with a vibrant personality. To provide a genuine, professional, and intuitive service to guests with respect to the company’s high-end standards, values, and vision. To work closely with the Food and Beverage team to ensure achievement of strategic departmental goals, especially in the area of guest satisfaction. To be prepared to work flexible shifts at designated area to create a fully multi skilled and productive Food and Beverage team with a sense of Aloha.

Responsibilities

Ensures the delivery of Rosewood Relationship Hospitality and provides exceptional and memorable guest service; Provides excellent service to internal customers; Handles guest and internal customer complaints; Maintains positive guest and colleague interactions; Ensures Rosewood standards and Food and Beverage Sequence of Service are implemented; Ensures appropriate mise en place before and after service; Works closely with other Outlet associates; Effectively manages guest demands with dining room; Gathers and records guest preferences; Maintains par stocks of all equipment and guest supplies; Seats, takes orders and serves food and beverage to guests; Presents menu, answers enquiries and makes suggestions; Clears and resets counters or tables; Computes bill and accepts payment; Verifies cash and credit cards; Strictly adheres to finance policies regarding cashiering; Understands and adheres to rules and regulations concerning fire, hygiene and health and safety; Ensures high standards of personal presentation and grooming; Attends training sessions; Carries out other reasonable duties; Contributes to brand integrity; Works with a sense of Aloha and in respect of Hawaiian culture and tradition

Requirements

6 to 12 months experience in Hotel Food and Beverage operations or freestanding lifestyle restaurant; Fluent spoken and written in English; High School Diploma; Provide a minimum of 2 days of availability each week; Basic knowledge of wine and liquor, including wine service techniques; Fully conversant with all aspects of the Micros System

Nice to have

Background in upscale free-standing restaurant or Food & Beverage operations; Familiarization with Forbes standards; Beverage knowledge