Behavioral Health Case Manager

Vynca is seeking an exceptional hybrid Behavioral Health (BH) Case Manager to join our Enhanced Care Management team in Los Angeles. Under the direction of the ECM Clinical Manager, the BH Case Manager serves as the client's primary point of contact and works with all their providers such as doctors, specialists, pharmacists, social services providers, and others to make sure everyone is in agreement about the client's needs and care. They manage client cases, coordinate health care benefits, provide education and facilitate member access to care in a timely and cost-effective manner. They collaborate and communicate with the client's caregivers/family support persons, other providers, and others in the Care Team to promote wellness, recovery, independence, resilience, and member empowerment, while ensuring access to appropriate services and maximizing member benefit. This is a hybrid position that requires traveling throughout the Los Angeles area up to 5 days per week.

Responsibilities

Assess member needs in physical health, mental health, SUD, oral health, palliative care, memory care, trauma-informed care, social supports, and housing; Oversee development of client care plans and goal settings; Offer services where the member resides, seeks care, or finds most accessible, including office-based, telehealth, or field-based services; Connect clients to social services and supports; Advocate on behalf of the client with health care professionals; Utilize evidence-based practices such as Motivational Interviewing, Harm Reduction, and Trauma-Informed Care; Conduct outreach and engagement to facilitate linkage to the ECM program and log activity in the CRM system; Evaluate client progress and update SMART goals; Provide mental health promotion; Arrange transportation (e.g., ACCESS); Complete documentation, including outcome measures, within established timeframes; Maintain up-to-date patient health records in the EMR system and other business systems; Complete monthly reporting to ensure program compliance; Attend training as assigned; Serve as the client's primary point of contact and coordinate with doctors, specialists, pharmacists, social services providers, and caregivers

Requirements

Active, unrestricted ACSW, LCSW, LMFT, or LPCC license in California; 1+ year of experience as a care manager, care navigator, or community health worker supporting vulnerable populations; Willing and able to work Monday-Friday 8:30am-5:00pm, both in the field and remotely, with flexibility for potential evenings and weekends; Working knowledge of government and community resources related to social determinants of health; Excellent oral and written communication skills; Positive interpersonal skills; Valid driver's license and reliable transportation; General computer skills and working knowledge of Google Workspace, MS Office, and the internet; Candidates must reside within 20 miles of the assigned territory

Nice to have

2 or more years of experience as a care manager, care navigator, or community health worker; Bilingual (English/Spanish)