Bell Attendant

We are looking for a highly motivated individual to join our Guest Services team as a Bell Attendant. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. In offering a warm welcome to our hotel/resort, the Bell Attendant assists with the unloading of guest’s luggage and provides a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guest to their room. This position offers cross-training opportunities with the Front Desk, providing valuable exposure to guest services and career growth within the hotel.

Responsibilities

Help guests discover their “Wanderlust” experience; Provide exceptional customer service by being engaging and taking sincere interest; Interact with all guests and welcome each guest to the hotel; If guests are arriving by motor vehicle, open their door as you welcome them to the resort/hotel; Escort and orient the guest to the front desk for check-in; Upon check-in, escort the guests and their luggage to their room and explain amenities and fun facts about the hotel; Work together with other attendants to ensure each guest has a personalized experience and “dive” to open the door for all guests; Assist lobby attendant in keeping entrance area clean and organized; “Be the difference” with all guest and employees and do more than just “the norm”

Requirements

At least one year in a customer service role with high guest interaction; Ability to solve problems when they arise; Ability to work in a team environment is a must; Pleasant and helpful personality; Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel; A strong desire to make an impact on other people; An outgoing and engaging personality; Excellent verbal communication skills; Ability to work in a fast-paced setting; Ability to stand for the duration of the shift; Must be available to work various shifts including weekends and holidays

Nice to have

Hospitality industry experience

Benefits

Paid Time Off - 2.15 hours for every 40 hours worked ~14 days; 7 Paid Holidays, 2 Floating Holidays; Medical (through United Healthcare), dental, and vision insurance; Competitive Matching 401K; Health Savings Account; Healthcare Flexible Saving Account; Supplemental Medical Insurance including Accident Insurance, Critical Illness, and Hospitality Indemnity; Supplemental Short-Term Disability Insurance; Basic Life and Accidental Dismemberment Insurance; Basic Long-Term Disability Insurance; Life Insurance buy-ups; Employee Assistance Program; Pet Insurance; Sick Time (accrue 1 hour for every 30 hours worked); Competitive Salary; Cash incentives programs; On-site wellness programs; Local discounts; Employee rates on hotel stays; Ongoing training and development opportunities