Bell Attendant

Napa Valley is admired the world over for a lifestyle grounded in agriculture, viticulture, cuisine and the art of hospitality. The mild climate and natural beauty of our region make it a desirable place to be all year round. Each season brings new opportunities to plant, grow and reap a harvest, whether grapes, produce or flowers. No matter the season, the bounty harvested from our vineyards, orchards and gardens is cause of celebration, preferably in the form of a meal with family, friends, and guests that will become friends.
At Meadowood, gracious hospitality defines the style of service and timeless, natural beauty, the sense of place. A rich company culture inspires staff to achieve the highest service standards in hospitality. Join the Meadowood team and experience the pride and teamwork of working alongside a dedicated team of professionals in a truly beautiful setting.

Responsibilities

Position Summary: To greet and welcome guests and orient them to the property, constantly striving to achieve the Meadowood Mission at all times.; Major Responsibilities & Work Activities:; Display s at all times a friendly, courteous and professional manner in all dealings with guests and employees. ·; Arrives for work on time, in correct uniform with name-tag, and signs in to systems at beginning of shift.; Greets and welcomes guests by name as they arrive to register, opening car doors as well as notifying Guest Services of the guest arrival by name.; Explains hotel facilities and answers any questions the guest may have about the property.; Always recommends Meadowood outlets and services during guests stay.; Upon escorting the guests to their room, the bellman will take the luggage from the guest vehicle to the room and complete a thorough orientation of the room. This should include, but is not limited to:; Layout of the room; Light switch locations; TV operation o Telephone and voice mail operation; Private Dining menu and directory of services; Location of private bar; Bathrobe location o Heating and air conditioning o Laundry bags for valet service and hours of operation; In-room safe operation; Operation of skylight; Wake-up service and alarm clock; Fireplace; Delivers morning newspapers to guest rooms as required. Delivers all guest messages and faxes to rooms within 15 minutes of receipt.; Delivers amenities to rooms in a timely manner.; Pick up and deliver laundry for guests, ensuring details are logged for reference.; Cleans and washes front office vans and golf carts on a daily basis.; Responds to requests for rides and luggage assistance in a timely manner, informing PBX of any delays.; Conducts property tours upon request.; Delivers wine for shipping to receiving in a timely manner, ensuring duplicate forms are correctly completed.

Requirements

Personal Characteristics : Should have an extremely warm and friendly nature, be open minded, caring and non-judgmental; Experience Required: Customer service experience. Napa Valley knowledge a plus. Education, Certifications.; Licenses, Registrations: High School Diploma or G.E.D.; Communication Skills (Verbal & Written)/Interpersonal Skills:; Must speak, read, write and spell proper English. A working knowledge of Spanish would be a definite advantage.; Computer Skills : Computer Skills, Program Knowledge, Basic keyboard skills required.; Mathematical Skills: Basic arithmetic required.; Reasoning Ability: Must be able to make decisions and perform tasks efficiently, based on logic and sound judgment.; Physical Demands of Position: The position includes a large amount of standing, walking and driving outdoors.; Ability to walk over rough, outdoor terrain.; Ability to walk up and down outdoor stairs.; Ability to bend and kneel to perform cleaning duties.; Ability to lift heavy objects (10-75 lbs.)