Bell/Door Person

The Bell/Door Person works effectively as part of the Front of House service team to provide an efficient and courteous welcome and positive first impression. Primarily responsible for maintaining ownership of the entry and lobby areas; providing assistance into and out of the hotel; assisting with transport of luggage to/from the lobby/guestroom and loading/unloading from guest vehicles; orienting guests to their guestroom/hotel; assisting with transportation needs; and providing attentive, courteous and efficient service to all guests during check-in, throughout their stay and at checkout.

Responsibilities

Work effectively as part of the Front of House service team to provide an efficient and courteous welcome and positive first impression; Primarily responsible for maintaining ownership of the entry and lobby areas; Provide assistance into and out of the hotel; Assist with transport of luggage to/from the lobby/guestroom and loading/unloading from guest vehicles; Orient guests to their guestroom/hotel; Assist with transportation needs; Provide attentive, courteous and efficient service to all guests during check-in, throughout their stay and at checkout; Anticipate and understand guests' service needs; Greet, welcome and acknowledge all guests by name; Attend pre-shift meetings; Follow all cash handling procedures; Input real-time work orders via HotSOS and any guest concerns during interaction; Establish and maintain open, positive, collaborative, and professional internal and external relationships; Ensure compliance with hotel policies, procedures, and standards

Requirements

Previous related guest service experience dealing directly with the public and acquired general knowledge of basic customer service skills; Ability to compute basic mathematical calculations; Ability to learn and work with technology including devices such as computers, iPods and iPads; Fluent in oral and written English and excellent overall communication skills; Knowledge of the restaurants, bars, nightclubs, theatres, and attractions in New York City and Brooklyn and public transportation systems; Must have vision ability to read written communiques and monochrome computer screen; Ability to regularly lift, carry, push, pull and/or move up to 100 pounds occasionally, 50 pounds frequently and 25 pounds constantly; Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus; Ability to stand for long periods (more than 8 hours); Ability to understand and follow verbal/written instructions; Ability to work on more than one task at a time and communicate both verbally and in writing; Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations; Highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks; Ability to effectively cope with change, handle risk and uncertainty comfortably, and shift gears at a moment's notice while being composed under pressure; Relates well to all kinds of people; Genuinely cares about people; Professional and appropriate business appearance and demeanor aligned with the 1 Hotel brand and culture; Flexibility to meet the demands of a 24-hour operation