Bellman- The Westin Grand Cayman Seven Mile Beach Resort & Spa

The dynamic Bellman will be responsible for delivering warm, professional, and personalized service at the main entrance of our luxury Resort. This guest-facing role serves as the first and last impression for arriving and departing guests, assisting with luggage, providing knowledgeable information about the property and island, actively upselling hotel services, and maintaining a polished, welcoming environment in line with Westin brand standards.

Responsibilities

Delivering warm, professional, and personalized service at the main entrance of the luxury Resort; Opening vehicle doors courteously and professionally and assisting guests with unloading luggage, packages, and personal items; Extending a warm, sincere welcome and genuine appreciation to every guest, patron, and visitor; Maintaining in-depth knowledge of the hotel’s facilities, room types, amenities, dining options, events, promotions, and local Grand Cayman attractions; Actively upselling appropriate services, upgrades, packages, and experiences; Ensuring the bell desk, entrance area, porte-cochère, and surrounding public spaces remain spotless, organized, and presentable; Distributing newspapers, welcome amenities, or informational materials; Escorting guests to the front desk, elevators, or their rooms and providing orientation to hotel facilities; Storing and retrieving guest luggage securely and tagging and tracking items accurately; Assisting with valet coordination, taxi requests, transportation arrangements, and other guest mobility needs; Responding promptly and courteously to guest requests and collaborating with Front Office, Concierge, Valet, and other departments

Requirements

Minimum of 1–2 years of experience in a similar bellman, door attendant, concierge, or guest services role in a hotel, resort, or high-end hospitality environment; Excellent verbal communication skills in English (speaking, reading, writing, and comprehension) – fluency is mandatory as the primary workplace language; Outgoing, friendly, and engaging personality with a genuine passion for delivering exceptional guest service; Strong knowledge of Grand Cayman, including key attractions, beaches, restaurants, activities, transportation options, and local culture; Proven physical ability to lift, carry, push, and pull heavy objects (luggage, golf bags, etc.) weighing up to 50 lbs repeatedly throughout shifts; Demonstrated aptitude for learning hotel products, services, and upselling techniques to enhance guest experience and revenue opportunities; Professional demeanor, positive attitude, and ability to remain composed under pressure or during busy periods

Benefits

Robust wage package; excellent benefit plans; professional development; generous bonuses; travel perks; opportunity to grow across a portfolio of 100 hotels and resorts