Bilingual Doorperson (Full-Time)

Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Doorperson.

Reporting to the Valet Manager, responsibilities and essential job functions include but are not limited to the following:

Responsibilities

Warmly welcome arriving guests and confidently present valet parking as the preferred hotel parking solution.; Deliver an exceptional luxury experience throughout every guest interaction.; Greet guests and colleagues with professionalism, warmth, and genuine hospitality.; Securely label and store all vehicle keys in designated locked locations.; Clearly communicate valet rates and exclusive guest benefits.; Maintain a smooth, elegant arrival experience by keeping entrances clear and traffic flowing efficiently.; Conduct a meticulous vehicle inspection and document any pre-existing damage.; Provide knowledgeable guidance on hotel amenities, dining, events, transportation, and local attractions.; Retrieve guest belongings and fulfill special requests promptly and discreetly.; Respond to emergency situations in accordance with hotel safety protocols.; Promote guest and colleague safety by promptly reporting concerns to Security and Management.; Consistently uphold Fairmont luxury service standards and valet excellence.; Proactively address and report operational, safety, and appearance deficiencies.; Confidently operate all vehicle types, including manual transmissions.; Maintain flexibility to support overnight operations when required.; Perform additional duties as assigned in support of the guest experience.; Other duties as assigned

Requirements

Available to work weekends, evenings and shift work; Excellent verbal communication skills; Excellent interpersonal skills; Team oriented; Customer service focused; Professional manner and outgoing personality; Valid Driver’s License with no infractions; Exceptional verbal communication in both English and French.

Benefits

Wonderful company culture - our colleagues are at the heart of all that we do; Food & Beverage discount of 50% in our restaurants; Employee benefit card offering discounted rates in Accor worldwide for you and your family; Learning programs through our academies designed to sharpen your skills; Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21; Comprehensive extended health benefits package; Full rate of pay of $18.80/hour