Bilingual Spanish Customer Service- Insurance Billing/Self Pay

The Healthcare Self-Pay Customer Service Representative serves as the primary point of contact for patients calling in regarding self-pay and out-of-pocket medical balances. This role focuses on delivering high-quality customer service, resolving financial accounts using approved guidelines, and strictly adhering to speed and accuracy metrics.

Responsibilities

Hourly wage; $17.50 English; $18.50 Bilingual (Spanish/English); Department is open 9am-9pm EST; Understand payer contracts, rules and regulations.; Understanding of insurance eligibility requirements; Understanding of insurance billing priority; Review claim denials, rejections and underpayments.; Communicate issues and offer suggestions to Management for process improvements.; Understand and apply federal and state rules and regulations, including but not limited to HIPAA, PCI Compliance regulations, PII/PHI Security.

Requirements

High School diploma or GED required, College preferred.; Hospital or Healthcare (US) knowledge/experience preferred.; Contact or Call Center experience preferred.; Excellent verbal, written and communication skills required.; Ability to multitask and work under pressure.; Minimum typing skills 60 words per minute with the ability to talk and type; Minimum 3-5 years’ work-related experience.; SMS Invision, I-series, Meditech, Epic experience a plus.; Microsoft Office experience required.