Bilingual (Spanish) Customer Service Rep

On March 1, 2017 McKesson Corporation

(NYSE MCK) and Change Healthcare Holdings, Inc., formed a new healthcare

information technology company, setting an incredibly exciting course for the

future. The entity combined substantially all of Change Healthcare’s business

and the majority of McKesson Technology Solutions (MTS) into the new company.

CULTIVATING A CAREER WITHIN CHANGE HEALTHCARE

Our culture is guided by our core values which

are woven into the fabric of every aspect of our company; Pursue Purpose,

Champion Innovation, Earn Trust, Be Agile, and Include All.

Join our team today where we are creating a

better coordinated, increasingly collaborative, and more efficient healthcare

system!

We offer a

full-time position as a Member Services/Sr. Customer Service Rep at our Weston,

Florida office. The position reports to the Advocate Supervisor in the Member

Services division. Our Sr. Customer Service Reps are professionals who interact

with health plan members through outbound and inbound telephonic contact to

complete various intake services.

Responsibilities

Interact with health plan members through outbound and inbound telephonic contact to review and assess health plan member’s eligibility for services.; Achieve individual growth and production goals.; Contribute to the department’s success by succeeding at departmental and quality metrics.; Review correspondences and/or inquiries from the health plan members to determine needs and fast track highly qualified cases.; Acknowledge, follow-up, and close out correspondence and/or inquiries as assigned.; Stay informed with current knowledge of state and federal regulatory requirements.; Comply with all company and department operational guidelines and policies.; Participate in Altegra Health staff and operational development programs as assigned.

Requirements

Business demeanor and skills with the ability to communicate effectively (verbal, written and listening skills).; Ability to successfully market, sell, and promote company services in an outbound call center (production driven) environment.; Professional behavior with courteous, polite and energetic qualities.; High commitment to accuracy, high quality work, and detail-oriented.; Must be driven and motivated to exceed individual and team goals.; Able to learn and adapt to changing environments, applications and software.; Experience with the health care industry. Prefer general knowledge of Medicare,; Medicaid, and Managed Care.; Knowledge of MS Word, Excel and PowerPoint.; Bilingual is a plus (English/Spanish).; MUST BE ABLE TO WORK Monday - Friday in one of the following shifts: 11am - 8pm