Box Office Manager | Regent Bank Amphitheatre

Responsibilities

Prepares or assists with preparation of a daily report of business transactions; Prepares nightly deposits and reconciliations; Supervises and schedules ticket sellers and completes weekly payroll; Processes group sales orders and complimentary ticket requests; Assists in coordinating all event information between the promoter, facility personnel and the ticket company; Maintains communication with ticket company representatives for updates and/or revisions in computer operations; Assists or prepares cash bank and daily accurate inventory of all tickets distributed and available for sale; Assists with preparation of the final Box Office statement for settlement of each event; Responds to customer complaints and service requests; Maintains files on each event; Maintains accurate count of tickets sold, money received from ticket sellers and change banks; Sells tickets as needed; Opens and/or closes ticket window as required; Accurately dispenses tickets as requested by patrons, accepts payment and makes change accurately; Maintains accurate record of daily balance of cash received, tickets sold and change bank/vault; Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures; Demonstrates excellent customer service skills; Answers questions concerning prices, seating and events; Supervises staff including interviewing, hiring, training, planning, assigning, directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems

Requirements

High school diploma or general education degree (GED); 1 to 2 years related experience required; Or equivalent combination of education and experience; Experience in accounting and customer service essential; Excellent communication, problem solving and organizational skills required; Demonstrated knowledge of accounting and financial procedures, including record keeping and reconciliation; Knowledge of supervisory principles and practices; Ability to coordinate and schedule staff; Excellent customer service and public relations skills; Demonstrated knowledge of ticket selling/box office operations; Ability to count money, make change accurately

Nice to have

Box office experience in a similar environment strongly preferred; Supervisory experience desired; Experience with spreadsheets and computerized ticket systems desirable

Benefits

Medical insurance; Dental insurance; Vision insurance; Life insurance; Disability insurance; Paid vacation; 401k plan