Broadband Manager

Oversees the daily operations, financial performance, technical reliability, and customer experience of the municipal broadband service. This role blends technical leadership with business management, ensuring efficient service delivery, strong operational discipline, and a positive experience for residential, commercial, and municipal customers.

Responsibilities

Oversees the daily operations, financial performance, technical reliability, and customer experience of the municipal broadband service; Manage daily operations of the Broadband Division; Oversee broadband infrastructure planning, design, construction, maintenance, troubleshooting, and service restoration; Monitor system performance, resolve technical issues, and support IP-based networking and customer-premise technologies; Supervise and train staff; establish goals, priorities, and performance standards; Manage budgeting, financial reporting, purchasing, inventory, billing systems, and operational accounting; Support customer engagement, service improvements, marketing initiatives, and development of new products/services; Ensure regulatory compliance

Requirements

Bachelor's degree and seven to 10 years of related experience, or equivalent combination of education and experience; Strong financial management, budgeting, forecasting, and operational accounting skills; Demonstrated leadership, organizational, planning, and supervisory abilities; Experience with broadband, telecommunications, networking, or related technical systems; Knowledge of data networking, Internet Protocol, broadband distribution, and fiber technologies

Nice to have

Municipal utilities or public-sector experience preferred