Business Intelligence Lead

The Business Intelligence Lead will oversee the delivery of business intelligence, analytics, dashboards, and data warehouse solutions that support operational, contractual, and strategic decision-making across Navigo. Working within the Digital Systems and Insight Team, the post holder will coordinate and support a skilled team responsible for performance reporting, statutory returns, and the development of reporting and analytical solutions for clinical, operational, and corporate services. The role requires strong analytical, technical, and communication skills, including experience working with large datasets, SQL, reporting tools, and data warehouse environments. The successful candidate will work closely with stakeholders to understand reporting requirements, improve data quality, and translate information into meaningful insight that supports service improvement, performance management, and organisational priorities.

Responsibilities

Coordinate the delivery of business intelligence, analytics, reporting, dashboard, and data warehouse solutions to support operational, contractual, and strategic decision-making across Navigo; Oversee the production of performance reports, statutory returns, dashboards, and analytical outputs, ensuring information is accurate, meaningful, timely, and accessible to a wide range of stakeholders; Support the day-to-day coordination and prioritisation of analytics and data warehouse functions, ensuring work is aligned to organisational priorities and delivered within agreed timescales; Work collaboratively with the Data Warehouse team and wider digital colleagues to translate reporting and analytical requirements into sustainable reporting and data warehouse solutions; Analyse and interpret complex datasets to identify trends, variation, risks, pressures, and opportunities, providing evidence-based recommendations to support service improvement and organisational priorities; Support the development and continuous improvement of dashboards and visual reporting, promoting best practice in data visualisation and user experience; Maintain high standards of data quality and support data quality improvement initiatives, ensuring reporting complies with national standards and statutory requirements; Build effective working relationships with clinical, operational, and corporate teams to understand evolving reporting requirements and support projects, quality improvement initiatives, and business cases; Provide supervision, mentoring, training, recruitment support, and professional development reviews across analytics and data warehouse functions, supporting the development of technical and analytical capability within the team; Promote continuous improvement, collaborative working, and the appropriate use of emerging technologies to enhance reporting, analytics, and business intelligence capabilities across the organisation

Requirements

Degree or equivalent experience in health management, health information, data science or a related field or equivalent working experience; Significant experience in a data analytics or business intelligence role; Experience working with SQL, large datasets, and back-end data warehouse/reporting environments; Experience coordinating, supervising, or line managing staff; Experience within healthcare or NHS environments; Knowledge of data quality, information governance, and UK GDPR requirements; Understanding of healthcare performance reporting or NHS data environments; Strong communication, organisational, and prioritisation skills; Ability to analyse complex information and provide evidence-based recommendations

Nice to have

Relevant leadership or management qualification; AphA/FEDIP Senior Practitioner or higher; Experience using programming languages such as R or Python; Awareness of emerging technologies, automation, or AI within analytics and reporting; Interest in innovation, automation, and continuous improvement

Benefits

nationally recognised pay; annual leave; pension; employment benefits