Business Process Analyst, CFSO

The Business Process Analyst, CFSO, works as part of Penumbra’s Customer and Field Support Operations team, focusing on developing meaningful improvements and solutions to serve the function. The Business Process Analyst has a proven record of analyzing processes and collecting business requirements and designing improvements to meet business needs, project management, stakeholder alignment and change management. The Business Process Analyst will report to the Senior Manager, Operations and will be a key link between the CFSO function and counterparts in IT, the SAP team, Accounting, and Sales Operations.

Responsibilities

Collaborate actively with business partners, including end users within CFSO, IT, Accounting, Sales Operations, and Quality to analyze and document business requirements and recommend, project manage, test and implement solutions; Effectively communicate and mediate an outcome; Project manage and effect change management, including planning, implementing and solidifying the changes; Improve and optimize current systems in the business; Work with end users to create compelling business case for new applications or functionality, including cost/benefit and risk/impact analysis; Collaborate closely with other teams and understand overlaps of teams and applications to troubleshoot/resolve issues; Work with end users as needed to develop and execute test plans to verify business systems and processes work as expected; Develop and recommend operational processes and/or process improvements focused on aligning with industry standards and best practices; Support production system incidents; troubleshoot and provide root cause analysis; participate in user acceptance testing (UAT) to ensure quality of changes; Ability to work independently, manage multiple projects simultaneously, and have excellent communication and collaboration skills; Adhere to the Company's Quality Management System (QMS) as well as domestic and global quality system regulations, standards, and procedures; Understand relevant security, privacy and compliance principles and adhere to the regulations, standards, and procedures that are applicable to the Company; Ensure other members of the department follow the QMS, regulations, standards, and procedures; Perform other work-related duties as assigned

Requirements

Bachelor's degree in business, IT, or related field with 5+ years of experience, or equivalent combination of education and experience; Experience with SAP; Detailed understanding of OTC process and transactional implications; Strong oral, written, and interpersonal communication skills; High degree of accuracy and attention to detail; Proficiency with MS Word, Excel, and PowerPoint; Excellent organizational skills with ability to prioritize assignments while handling various projects simultaneously

Nice to have

Medical device, pharmaceutical, biotech, or other regulated industry experience desired; Experience with SAP, GHX and Salesforce is highly desirable

Benefits

A collaborative teamwork environment where learning is constant, and performance is rewarded; The opportunity to be part of the team that is revolutionizing the treatment of some of the world's most devastating diseases; A generous benefits package for eligible employees that includes medical, dental, vision, life, AD&D, short and long-term disability insurance, 401(k) with employer match, paid parental leave, eleven paid company holidays per year, a minimum of fifteen days of accrued vacation per year, which increases with tenure, and paid sick time in compliance with applicable law(s); Competitive compensation package plus benefits and equity program, when applicable