Business Process Analyst II

The Business Process Analyst II supports the navigation business operations by managing software licensing, financial forecasting, contract administration, and procurement processes. This role provides data-driven insights to improve decision-making, supports customer invoicing and reconciliation, and contributes to strategic planning and research initiatives across North America. The position acts as a key liaison between headquarters, internal stakeholders, and external customers to ensure operational alignment and efficiency.

Responsibilities

Manage navigation software license operations including forecasting monthly sales and purchase data and controlling map purchase costs; Analyze customer sales data to generate business intelligence insights for planning and decision-making; Administer software license agreements including MSAs with headquarters and sublicense agreements with manufacturing entities; Perform procurement activities including GR creation, PO review, and payment analysis; Manage MapCare invoicing and monitor customer account balances across multiple divisions; Develop and enhance vehicle research and strategic planning reports for North America; Oversee contractual management of navigation-related information services

Requirements

Bachelor's degree in finance, Accounting, Business Engineering, or a related field; 5-10 years of experience in accounting, finance, procurement, business planning, or related disciplines; Proficiency in Microsoft Office including Excel and PowerPoint; Experience using collaboration tools such as JIRA and Confluence; Strong analytical, problem-solving, and communication skills; Ability to influence stakeholders and work effectively with customers

Nice to have

Experience in the automotive industry; Background in financial planning or business analysis; Customer-focused mindset with strong negotiation skills; Highly organized, detail-oriented, and self-driven with ability to meet deadlines

Benefits

Comprehensive medical/dental coverage; Generous PTO; Education assistance; Annual merit increase eligibility in a growth-focused work environment