Butler (Saudi Only)

Location: Makkah

Job Description

- Welcome, assist, and farewell guests with warmth and professionalism.
- Anticipate guests’ needs and preferences.
- Provide personalized and luxury service throughout the stay.
- Handle guest requests and special arrangements discreetly.
- Assist VIP guests and organize special occasions.
- Coordinate with Front Office, Housekeeping, Food & Beverage, and other departments.
- Provide information about hotel facilities, services, and local attractions.
- Handle guest concerns professionally and ensure prompt resolution.
- Maintain high standards of grooming, etiquette, confidentiality, and luxury hospitality

Qualifications

- Minimum 5 years of experience as a butler or in a similar role within the luxury hospitality industry
- Proven supervisory experience in managing a team of service professionals
- Excellent interpersonal and communication skills, with the ability to interact effectively with guests, team members, and other departments
- Strong leadership abilities and a talent for mentoring and developing staff
- Proficiency in household management software and MS Office suite
- Exceptional attention to detail and problem-solving skills
- Superior time management and multitasking abilities
- In-depth knowledge of etiquette, protocol, and luxury service standards
- Familiarity with Middle Eastern customs and etiquette is highly advantageous
- High school diploma or equivalent required; Bachelor's degree in Hospitality Management or related field preferred
- Professional butler certification is a plus
- Fluency in English required; proficiency in Arabic is highly desirable
- Flexibility to work varying shifts, including weekends and holidays
- Ability to maintain confidentiality and exercise discretion at all times

Additional Information
Local Hire

Responsibilities

Welcome, assist, and farewell guests with warmth and professionalism.; Anticipate guests’ needs and preferences.; Provide personalized and luxury service throughout the stay.; Handle guest requests and special arrangements discreetly.; Assist VIP guests and organize special occasions.; Coordinate with Front Office, Housekeeping, Food & Beverage, and other departments.; Provide information about hotel facilities, services, and local attractions.; Handle guest concerns professionally and ensure prompt resolution.; Maintain high standards of grooming, etiquette, confidentiality, and luxury hospitality

Requirements

Minimum 5 years of experience as a butler or in a similar role within the luxury hospitality industry; Proven supervisory experience in managing a team of service professionals; Excellent interpersonal and communication skills, with the ability to interact effectively with guests, team members, and other departments; Strong leadership abilities and a talent for mentoring and developing staff; Proficiency in household management software and MS Office suite; Exceptional attention to detail and problem-solving skills; Superior time management and multitasking abilities; In-depth knowledge of etiquette, protocol, and luxury service standards; Familiarity with Middle Eastern customs and etiquette is highly advantageous; High school diploma or equivalent required, Bachelor's degree in Hospitality Management or related field preferred; Professional butler certification is a plus; Fluency in English required, proficiency in Arabic is highly desirable; Flexibility to work varying shifts, including weekends and holidays; Ability to maintain confidentiality and exercise discretion at all times