Call Center Agent

Planning a trip should be fun and easy, right? Our Team is fast, friendly and easy to talk to about anything that sets our guests up for success with their trip. They can anticipate our guests’ needs and provide on-the-spot solutions. Of course, they’ll also help with arrival and departure, from airport transfers to luggage storage. Seeing a warm, articulate, naturally helpful Call Center / PBX Agent to join our team. You’ll be responsible for fielding all hotel calls, directing them appropriately, and communicating critical information to guests and staff as needed.

Responsibilities

Fielding all hotel calls; Directing them appropriately; Communicating critical information to guests and staff as needed

Requirements

Passionate about providing superior service, organization and details with a minimum of 1 year of similar work experience; Experience in guest or customer service; Team player; Hard worker; Multi-tasker; Detail oriented; Flexible and willing to meet the demands of a 24-hour operation

Nice to have

Ability to speak a secondary language